Thursday, February 4, 2016

The first 15 minutes

For our household good drivers the first 15 minutes when you arrive at a residence to pack or load will determine your success or failure with that particular customer.
What you say, what you do and even how you look MATTERS.

First and most important- BE ON TIME

Remember the customer's name and use it

Be in uniform

Introduce your self and hand them a business card, if you have any labor with you be sure to introduce them also.

Walk the house and LISTEN to the customer- listen to what is important to THEM.

Be positive !

Smile- leave your personal problems at home-

Begin to prep the house, floors, staircases, walls etc

Remember YOU alone can set the tone for the entire move.

Keep in mind that moving is one of the most stressful things that a person goes through. Most times they are leaving friends and maybe family and if their is children they may be changing schools. They are dealing with banks and realtors and financials.. all very stressful.   

No comments: