Saturday, March 31, 2012

More on step 2- GOALS

Goals are simply the means you use to reach your dreams.
You start out with short-term goals that are easily attainable to get into the habit of improvement; then you make the goals more demanding as you begin to have success.

Be able to admit your weaknesses and establish short-term goals to overcome them. Don't make your goals unrealistic; keep raising the bar to make sure that you are pushing yourself. You can always do more then you think you can do. Don't be content with small successes. Use those small successes to generate larger successes. The key is to keep creating demanding goals for yourself, goals that will allow you to reach your full potential.

Hard work is not always fun, but it's the price you must pay to be more successful.

Keep your eyes on your dream and constantly tell yourself that your hard work and effort is one day going to be worth it, that there's going to be a big payoff at the end. This is essential because there are going to be times when you question what you are doing, when you ask yourself, "What's this for?".

When that question arises, envision yourself enjoying the reward at the end.
This will make your journey worth it.


Friday, March 30, 2012


Self-esteem comes with a catch...
We must deserve it.

Only when you have your plan of attack, you become organized, have discipline in your life, you're prepared to win- that's when you should start to give yourself some credit.
Only when you have proven that you deserve victory.
It's counterproductive to boost some one's self-esteem when that person doesn't deserve it.
Only when we know we deserve it can we start to feel better about ourselves and arrive at genuine self-esteem. At that point our self esteem has been earned and significant value.

Self-esteem is vital to achieving.
Self-esteem is directly linked to deserving success. If you have established a good work ethic and have begun the discipline that is inherent with that, you will automatically begin to feel better about yourself.

It is all interrelated.

You must deserve victory to feel good about yourself.

You do have control of your life.

 Your success or failure is up to you.

Step 2 on our next posting

Thursday, March 29, 2012



It is the person we see when we look in the mirror.

Conversely, people with low self-esteem are often unfocused and easily frustrated. They tend to be underachievers,  complete with the package that is so characteristic of those kind of people: lack of discipline, poor organizational skills, and inability to finish things, a sense of discontent, sensitive to criticism, envy of others- an entire laundry list of negatives. It is difficult to work with people with low self-esteem, because they tend to be emotionally fragile and conditioned for failure.

Individuals with great self esteem will do great things. They are the ones you want in your work place.

Greatness can never be achieved unless we feel good about ourselves.

Take a good look in the mirror, establish a solid work ethic and sound strategy in order to believe that you deserve success.

It's never to late to change.

Age is no criterion when it comes to changing your life. In fact, it might be just the opposite.
The older we get, the more we must change. Change is what keeps us fresh and innovative. Change is what keeps us from getting stale and stuck in a rut. Change is what keeps us young.
This is especially true in today's business climate, where companies are streamlining and downsizing. You simply can not use age as an excuse.

More in our next post...

Wednesday, March 28, 2012

Worring about the other guy

Helping each other and watching out for your brother and sister is ultimately what we are here for.
Some of us get that and some take longer in life to realize it and others just will never understand it.

At first we are battling to just get ours, to find our spot and create our own security.
But sooner or later you come to the conclusion that you can not succeed alone.
You may think so but you can not sustain success unless you fully understand that you need others and that you need those around you to succeed also.

The biggest Cancer that I see in our industry and in most businesses is everybody is worrying about the other guy but not the good kind of worry the kind that is wondering why they are getting things that they are not. Or worrying that their success will hamper their own therefore they spend most of their time worrying rather then being productive.

Why did he get promoted or why did they get offered a job, do not worry about what you do not get but spend time on what you do get and what you do get offered.

Worry about the other guy...but for the right reasons !

We are all in this together. We come into this world alone and we will leave it alone. Let's enjoy our time together in between. Trust me...that is where you will ultimately succeed.

Tuesday, March 27, 2012



What's the difference?
Dreams are where we want to end up. Goals are how we get there.
Dreams are our vision of where we are after our struggle, the prize at the end of the journey.
Goals are the individual steps we take to ultimately deserve the prize.

Goals essentially come in two categories.
There are goals that we set to focus behavior we want to change, and goals that are established by working backward from where we want to end up in our dreams.

Most people when presented with the fact that is going to take hard work to be successful, will begin working harder. That's not the problem. The most difficult part is getting them to understand their weaknesses so that they can frame their goals around fixing them.
Many people are unable to admit their weaknesses. They try to cover them and deceive both them selves and others. These people are easy to identify, they are the excuse makers, the procrastinators. They're always putting off things until tomorrow. Postponing action is only postponing achievement.

Set goals that will help you overcome your weaknesses.

From concept to reality

Two years ago I was at the Arpin convention in Florida and we had vendors there with booths set up as we always do. There was a gentleman there with a computerized inventory product.
I sat with him for a bit and I thought he had a good product. I then asked our driver of the year at the time, Steve Martin to sit with him and to see if he liked the product.
We both agreed that sooner or later our industry would need to move to computerized inventories and Steve said he would be willing to give a shot and test it out.
I then asked Brian Fergurson to sit with this same company to see what he thought about it. Brain is President and owner of IGC Software and he was already at the convention to help Arpin with other computer programs that would enhance what we do.
After the sit down Brian told me that it was good product but that he had partnered with another company, Windfall and that he thought that they could develop a better inventory product then what we have been testing.

Months later, Joe, President and owner of Windfall came to R.I. with Brian and was very excited. Joe asked if he developed a computerized inventory system that could be downloaded on any smart phone if we thought it would help. I think Joe already knew that answer.

It would not just help it would revolutionize our industry.

Now we were talking about a device that many people already own and with this device we could marry it up to everything else that can be accesses through phone, email, pictures, videos etc.

Then Brian and Joe said that if we could tie this in with the other programs that we were already currently working on we would have one complete system that could talk and exchange information like no other system in the household industry....ARPIN PRIME SOURCE.

Well that was two years ago and today it is here.

From concept to reality...pretty cool

Monday, March 26, 2012


Skip's comment below is related to our new computer inventory and the iPad....

Once they get used to the IPAD,they will wonder,HOW,they did without it.

I just spent 20 minutes on Facetime watching and talking to my grandkids...Come on,tv,newspapers and movies?...Ask me about them.

Go to ARPIN UNIVERSITY and click on ASK SKIP.....and he will answer your questions and concerns pertaining to our computer inventory system.

Skip was one of our beta testers and has been using it for months now and before that he used the TechMate.

Don't have a password and need help ? Email

Saturday, March 24, 2012

Learn to let it go...

Today, more than ever, you need to learn to  " let it go ".

"It"  being everything that you can not control.

In today's 24/7 live up to date news and information cycle, all we hear are people yelling, speaking negative and trying to pull you in.

Same at the work place, people will pull you down their negative path if you allow it.


You have the choice, stay positive, stay focused. Do your part, do your job, envelope yourself in that rather than other people's problems.
If you have that much time to listen to all the gossip than you are doing your job to the best of your ability.

Understand where the line is and know what you can do and what you can not.

If someone does something that you do not like or agree with it try to change it and if not-
Let it go..

Especially if you are hearing things second or third hand, do not waste your time or your brain cells.
Let it go..

If you carry the weight of hatred or revenge.....IT WILL BEAT YOU.

Accent the positive, stay away from the negative and ...LET IT GO.

Friday, March 23, 2012

Abraham Lincoln

Abraham Lincoln on :


If you are resolutely determined to make a lawyer of yourself, the thing is more than half done already.
--November 5, 1855

Always bear in mind that your own resolution to succeed, is more important than any other one thing.
--November 5, 1855
I know not how to aid you, save in the assurance of one of mature age, and much severe experience, that you can not fail, if you resolutely determine, that you will not.
--July 22, 1860
And having thus chosen our course, without guile, and with pure purpose, let us renew our trust in God, and go forward without fear, and with manly hearts.
--July 4, 1861
Adhere to your purpose and you will soon feel as well as you ever did. On the contrary, if you falter, and give up, you will lose the power of keeping any resolution, and will regret it all your life.
--June 28, 1862


In very truth he was, the noblest work of God -- an honest man.
--February 8, 1842

I believe it is an established maxim in morals that he who makes an assertion without knowing whether it is true or false, is guilty of falsehood; and the accidental truth of the assertion, does not justify or excuse him.
--August 11, 1846
Let no young man choosing the law for a calling for a moment yield to the popular belief -- resolve to be honest at all events; and if in your own judgment you cannot be an honest lawyer, resolve to be honest without being a lawyer.
--July 1, 1850

Thursday, March 22, 2012

It's a dog eat dog world....

It's a dog eat dog world and I'm wearing milk bone underwear.

With the economy the way it has been and technology moving a warped speed we ALL can feel as if it is you against the world at times.
Certainly we can feel overwhelmed and that others just don't care or do not realize what you go through every day. Or worse you think they know and just do not care.

You feel totally irreplaceable. That no one will remember rather you go the extra mile or not.

These are all feelings that we all share, no matter what business you are in.

What do you do? How can get up every day and be inspired enough to run into the wall again?

The only way is to stay true to yourself. Do it because it is the right thing to do. Realize that you will never please everybody and to get pulled into all the negativity will only bring you down.

Remember the bigger picture, your family, your health and how blessed you are to have another day.

Those days that you feel alone in the fight don't give in , those are the days to take a giant breath and exhale. Get back to the basics, to what you enjoy. Help somebody else .
I can guarantee if  you talk to the people around you and listen, you will find that you are indeed not alone and may even be thankful for what you thought was a bad situation.

Don't surrender

Tuesday, March 20, 2012

Another posting from Skip


I had a job out of Tucson,Az.,The school of Mines....It seams a Virginia Mountain boy had gone out west to escape the coal mines of western Virginia,only to be drawn back to his home(they needed his degree back at home)and I was assigned to move him back.....It was only about 5000#'s and talking to my shipper,it was going to his dad's garage.....BACK IN A HOLLAR in Grundy(look it up),Virginia...
All went well at origin,and when I called his dad to warn him about being there,it got interesting.....

I called,he answered,I asked about the HOLLAR.....Sir I'm long and may have problems getting into a HOLLAR.....His response was...”Just how long are you BOY?”RUT ROH?Well?I'm 85 feet with the gate......He then tells me he's the regional supervisor for the Virginia highway patrol and if I get more than a few feet off that state route down in town he will write me a $300 ticket for being over length....
I then asked if there was a u-haul dealer down in town?He say's yes,no problem.....I said ok,meet me there at 8 am....Ok no problem....He then asks what I'm going to do....Well,unload all your sons stuff onto a small truck to take it into your hollar,he says,that will work.At that point I explained to him,you explained to me what the rules were,so here comes our rules.....$120 per hour for the shuttle,CASH!

Kind of funny how that worked out,he escorted me in and out of his address with his squad car....No charge for the shuttle.......

Thanks Skip....keep those stories coming. We would like to post more stories from our drivers, agents, employees and anyone in business

Monday, March 19, 2012

Our new Headquarters

Welcome to the New Arpin Group HQ

The big day is finally here! After a year of construction, and thanks to the enduring patience of our employees, we are able to unveil and dedicate the brand-new Arpin Group headquarters in an official ribbon cutting ceremony on April 4, 2012.

Our headquarters has gone through many upgrades and improvements designed to make it more environmentally friendly, efficient and a better place for you to work.
The project took a total of 12 months and added 2,834 square feet to the building, including a new media room, an expanded lobby, and a new corridor connecting the office building and warehouse on two levels.

With so many changes it may have been difficult to keep up with them all, so here is a quick look at the most significant improvements during this project.
The renovations include:
  • New insulated solar reflective windows to prevent heat gain while letting in more natural daylight. Skylights are also fitted with this special glass.
  • Replaced all rooftop mechanical units with new energy-efficient package units with full economizer function.
  • Installed radiant heating in new connector to minimize drafts between connected buildings, which saves energy.
  • Installed occupancy sensors to control lighting.
  • Utilized green materials in all new flooring.
  • All new furniture workstations are made of recycled content.
  • Replaced all roofing on office building and warehouse. New roofing is a highly reflective roof membrane that reduces heat gain.
Significant upgrades to the communication architecture included:
  • IP convergence (voice, video and data)
  • Increased Internet and site-to-site bandwidth
  • Updated aging telephony system with Cisco Unified Communications Manager
  • Upgraded data center storage and software
  • Upgraded e-mail system
We are very proud of our new headquarters and we thank everyone for their patience during the construction. It will serve us for many years to come!

Sunday, March 18, 2012

Meet Steve Rivera..

Meet Steven Rivera Couto

For most people, a shipment is just a shipment. But when that special delivery contains someone’s most personal belongings, it becomes something more.
“We are shipping people’s lives,” says Steven Rivera, Flex Fleet Manager, in the Arpin Van Lines dispatch department in West Warwick, R.I.

Steven knows the importance of the cargo he is shipping. He is responsible for crating and freighting domestic shipments for military service members, national accounts and residential customers.

“My role is important because I have to monitor all my shipments from coast to coast,” says Steven. “If a shipment arrives late, our customer scores will reflect that, so it is imperative to make sure everything arrives on time.”

Much of Steven’s day is spent on the phone checking on shipments to make sure they have been picked up, are in transit or have been delivered to their destination. Steven joined Arpin from the furniture business and has been part of the team for five years.

“I love it when a job goes smoothly and the customer is satisfied with their delivery.”

When not at work, you’ll find Steven listening to his favorite bands and spending quality time with his 15-month-old daughter, Sabela. “I love taking her for drives to show her the world.”
Steven’s advice for others: “Work hard, ask questions, never assume, and always stay positive no matter what comes your way.”

Name: Steven Rivera Couto
Department: Dispatch
Job Title: Flex Fleet Manager
Hometown: Manati, Puerto Rico
Favorite Food: Chinese Food
Years with Arpin Group: 5 Years
Favorite hobby and/or sport: Football and basketball
Ideal Vacation: A beautiful tropical island
Best way to relax: Ice cold beer
Preferred entertainment: Video games, especially Call Of Duty
Personal hero: My parents
Favorite music: I listen to all types of music
Favorite movie: Horror, thrillers and suspense
Pet peeve: When people gossip
What I would do if I won $1 million: I would invest half, go on a vacation, and give some money to charity.

Saturday, March 17, 2012


                                         God grant me the serenity
                                to accept the things I cannot change;

                                courage to change the things I can;

                                and wisdom to know the difference.

Friday, March 16, 2012

From Skip, our On The Road Warrior

Washington,DC,(District of Criminals)

Had a good one out of DC...Mayor of a large Midwestern city,was a senator from that state that won the mayor after losing his senate seat......Job was at the very least,interesting,4 story condo,1 block from the mint.The origin agent had problems with their help,NOBODY wanted to go with me after talking to the packers,4 inside flights,spiral staircase.library on the 4'th floor,200 book cartons,3 at a time with a hump strap.......Had to pay double,for 1 man to go with me,10,000#'s total,$200.The job went well,except for my swelling up afterwards,scrotal hernia,but that's another story.....On to destination...

The job went into an OLD house in that city,had a basement with access through horizontal doors in the yard...ALL those books went down there....Found out later they were all MS.mags...70 year old wife of the mayor was my first Feminist.......Funny part about this was.....When hauling all those books down to the basement,I kept smelling something funny when I passed the kitchen door(she was at that table checking it off)I went in and this gray haired grandma was smoking a joint 8” long...looked like a cigar......Politicians?????No wonder the economy is screwed up...

Thanks Skip.......ask your buddies to share some stories....just one big happy family.

Thursday, March 15, 2012

Comments on the "grumpy old mover" posting..

Kelly, here (mover extraordinaire)... Great blog. I have been one of the beta test people with the new system. For the past several years I have been doing my inventories using the TechMate system. My bottom line has insured my continued use,of doing inventories electronically. The end result has been, reduced claims due to more accurate descriptions, less time tagging and a more professional appearance. The customer watches me tapping away on my Ipad and taking pictures, with the same device, and all thoughts of bogus claims leave their head. I believe, once the system has seen it's final tweak, the efficiency will be apparent. It will be the difference of walking or driving a Ferrari.

From our prime, elite agent in Illinois, Mordue...
Really like your blogs, this one is dead on.  The drivers are nervous about the changes, but give them a couple of months and they will wonder how they managed without the electronic inventories.  And they will be SO much easier for all of us.  The bar code scanning for delivery, weather into sit or destination will be fantastic.

From Anita in Safety...

You are right!

From Ron Sample, agent driver for Studdard Moving..(and driver of the year for Arpin)..
To say that I am not computer minded would be an understatement. A few months ago I started to test out the computer inventory system. I inventoried a 10,000 lb job on the iPad while my helper did the inventory the old fashion way. I was done in a third of the time as opposed to him and my inventories printed clean and easy to read. I will only get better at it ..and my customer was very impressed.

Wednesday, March 14, 2012

Grumpy Old Mover...

We recently had a comment from a self proclaimed "grumpy old mover". He states that he's been in the moving business for 30 years and doesn't need or want a computer to do his inventories. He said, "some things you 'need' to do by hand" and that he does not have the time or the money.

I hear ya and I can certainly appreciate where you are coming from.

I am 54 and have been in the full time working world for over 30 years, and like you, I was not brought up in the computer world. The fax machine with the thin, curly paper was tops in technology 25 years ago.
The dispatch system that I have used for 26 years is about to go fully automatized and it will take some major adjusting and learning on my part but I also know that in the end, it will help us communicate faster and better with all parties: agents, drivers, other departments and our customers. It will also capture data that will assist us in accepting tonnage so we can better dispatch you (the driver) with less down time and more profitable shipments.

Sound good?

Well in order for us to get to our goal, we need to embrace whatever tools can get us there the best.

Change is not only good - it is necessary.

The computer inventory system is not new.  It has been out there in the form of Tech Mate for years and drivers that use it will tell you that it saves them time and money.

What Arpin did was invest their money to build a better product, one that will tie into the home office and all prime agents.  One that will significantly increase our total communication with each other in addition to providing a faster, cleaner inventory with bar code scanning to expedite delivery.

And the best part is, unlike Tech Mate products that you need to purchase that only do inventories, we came up and invested in a method that can be used on any smart phone or iPad that can be downloaded on the device free of charge to you.

If you do not already own a smart phone or iPad,  you will see that it will assist you in all facets of your life, both business and personal. Watch movies, listen to music, use Face Time to call and video chat with loved ones, record video, take pictures, email.  You will also use it as a file cabinet to keep business information and much much more.

As a matter of fact, going to work with a smart phone or iPad would be the equivalent of a carpenter going to work today with a bag of nails and one hammer versus an air compressed nail gun.

Who would build a house more efficiently and more profitable?

I am sure that Paul Arpin's grandfather was not happy when somebody told him that he would need to invest in a truck because his horse and carriage was going to be obsolete.

Change will happen with or without us.

Soon all third party companies will mandate computer inventories, so will the government and our cod customers. Why would they except hand written documents that need to be mailed that you can not read without pictures attached to them?

Technology is here, embrace it, go with it, want to learn it.

Just hand an iPad to a 6 or 7 year old and you will see that this technology is only going to keep progressing.

JUMP ON.....

Tuesday, March 13, 2012


Your word is your BOND.

As we use technology more and more the one thing that will never change is be successful in life your word MUST mean something.

Both in your personal life and in business to gain trust you have to be known as a man (or woman) of your word. Nothing beats a handshake and eye contact and a promise.

You need allies , friends and relationships in order to succeed, NO ONE can do it alone.

No matter what business you are in you will need help and to have people want to work with you they need to know that what you say is exactly what you will do.
They also listen to you and if you are constantly bad mouthing others and do not back up the people around you than they have no reason to believe that you will not turn against them.

Be consistent, be honest and ALWAYS keep your word.

Monday, March 12, 2012



Sunday, March 11, 2012

Clarence and the Boss

Below is what Bruce Springsteen wrote on the passing of his good friend and sax player Clarence Clemons but is more than that ,it is the definition of love and true friendship...

...Standing together we were bad ass, on any given night, on our turf, some of the baddest on the planet, we were united, we were strong, we were righteous, we were unmovable, we were funny, we were corny as hell and as serious as death itself. And we were coming to your town to shake you and to wake you up. Together, we told an older, richer story about the possibilities of friendship that transcended those I'd written in my songs and in my music. Clarence carried it in his heart. It was a story where the scooter and the big man not only busted the city in half, but we kicked ass and remade the city, shaping it into the kind of place where our friendship would not be such an anomaly.

...I'll miss my friend, his sax, and the force of nature that was his sound. But his love and his story--the story that he gave to me, that he whispered in my ear, and that he gave to you--is going to carry on.
Clarence was big and he made me feel, think, love, and dream big. How big was the big man? Too fucking big to die. You can put it on his gravestone, you can tattoo it over your heart.

Clarence doesn't leave the E Street Band when HE dies.
He leaves when WE die.

Saturday, March 10, 2012

From one of our professional movers on our team...Skip Austin

An Aging Bedbugger
10 years ago I had a job out of Brunswick,Georgia,17,000 pounds with a HUGE driveway(500 feet)and 3 inside flights of stairs....The agent down there(not ours)had nothing but green guys and only 3 of those,GOD,what a day....Nobody could pad,heck,one of them even refereed to a 2-wheel dolly as”that wheeled thing”....Mistakes looking to happen....Needless to say,I had to be EVERYWHERE(sound like Dave?)to make this bad situation work.......Started at 7 am,closed the doors at 7 pm.....LONG FREAKING DAY!30 minutes back to the truck stop(I had nothing to eat the whole day and it was the T/A)found a place to park. I just wanted something to eat,and my bed.......The restaurant was full of tourists and the only place to sit was at the counter. At this point,I need to say...I LOOKED ROUGH,needed a shower(mainly sleep)shave and plastic surgery to look presentable....The waitresses were real busy and after 15 minutes,I gave up....Got the buffet,I was almost done eating when the waitress asked me what I wanted to drink,,,,,unsweetened tea.....She then brought my bill,which I did not look at expecting $14 for the buffet,dropped $3 on the counter for the tip,and headed out to the cashier....Only to find out........I was charged for the SENIOR CITIZENS BUFFET!....Must have looked worse than I thought....

Thank you Skip, I think you look rather young.. for the miles you have traveled....thanks for all you do !

Thursday, March 8, 2012

The driver

I have mentioned in past postings that a " Driver " does a heck of a lot more than drive and that referring to them as a driver does not truly due them justice especially in the eyes of the general public.

Any of us associated in dispatch or operations certainly knows what a driver truly does and what they face every day but even people in our industry but not in the operations side really do not know or at least it is not on their forefront of their minds.

It is much harder today to be a professional household mover than it was in the past.

With the involvement of third party companies taking over our industry it has taken a lot of the rules and controls out of the hands of the individual Van Lines and therefore out of the hands of our drivers.

The Department of Transportation has tightened up many of their regulations and just within the past few years introduced very strict rules and fines to go along with log infractions and roadsides. Some of which can result in immediate suspension of a driver's licence or even termination.

Paperwork for each line of work has increased ten fold and if a document is missing or not signed the driver will have great difficulty getting paid for the services that he has provided.

People are moving more than they ever did and some because of economic reasons may be moving against their will. Moving is stressful enough and when  a driver has to move a customer who is unhappy about the move to begin with their job is nearly impossible to truly please the customer.

A professional household mover is a business man, no different than the store down the street from you. The only difference is his store is on wheels. To run his business he needs assistance so he needs to hire labor while out on the road. This too has become very difficult. First off can you imagine having to hire strangers every day to help you in your business and to trust them when you are not looking? It is hard enough to train and trust the same employees that show up to your workplace every day so imagine having to hire new people every day or on every move. And you are responsible for each and every one of them.
Restrictions on what labor you can even bring in a home has increased making it even more difficult for drivers to find good labor, as if it was not already difficult.

Add in that the driver is a away from home and his family for weeks and months at a time and he needs to do most of his traveling at night and early morning hours and must keep his his log book and hours current and legal at all times and still do all that is asked of him and you get a little glimpse into what is like to be a
" Driver " in  2012.

Still with all that added burden and responsibility the " driver " is professional and every day they are out there helping somebody else through their stress. Because at the end of the day they like what they do, they like making a difference in some body's life. They take pride in being a professional and being able to do what most can not.

All that said I hope everyone can have a bit more respect for what you, "the driver" does ,
I salute each and every one of you .

Wednesday, March 7, 2012


Arguing to hear one's own wonderful voice:

Another excerpt from Gerry Spence, the nationally famous trial layer and author :

I know people who use argument merely to hear their own voices. They are noisemakers.
These people seem perfectly secure, but they are enchanted with their words, enthralled with their own wisdom, and they are, to be sure, as boring as popcorn without salt. They have, during the coarse of their lives, made so much noise and filled the air with so much authoritative banality that they have no time to form an original thought, nor have they given themselves the opportunity to hear and learn anything from listening to anyone else.

Argument is not the process by which we seek to destroy the other person.
 Argument is the tool with which we can achieve an end, satisfy a want, fulfill a desire.
Argument is the mechanism by which we reveal the truth- the truth for us.
It is the incomparable art by which we connect and interact successfully with the other person.

Winning is getting what we want, which often includes assisting others in getting what they want.

Tuesday, March 6, 2012


It is so easy to just feel overloaded ....

Especially today where we have it coming at us from all angles and there is a non stop flow of information.

How can we best deal with it?

I try to adjust my mind each morning and try to weed out the noise and focus on one thing at a time.

Prioritize and organize

It is so easy to get down about the bigger picture, especially when you check your email or turn on the news and hear nothing but bad or people yelling their point to the other side.

I often wonder if the lack of the Internet and 100 channels on the television was a good thing years ago. At least it wasn't in our face 24-7

Then again we have a choice....turn away...shut it off.

Easier said than done I know but in order for us to truly focus on what we want we need to take control.

What is it that you want to accomplish today?
 See it
Focus on it and write down what you need to accomplish it.
Block out the negative people that will bring you down.

One day at a time.

Try not to get overloaded.

Monday, March 5, 2012


What are work ethics?

Work ethics include not only how one feels about their job, career or vocation, but also how one does his/her job or responsibilities. This involves attitude, behavior, respect, communication, and interaction; how one gets along with others. Work ethics demonstrate many things about whom and how a person is.

Work ethics involve such characteristics as honesty and accountability. Essentially, work ethics break down to what one does or would do in a particular situation. The begging question in a situation involves what is right and acceptable, and above board, versus what is wrong, underhanded, and under the table.

Throughout the last few years, there have been companies whose work ethic -- honesty, integrity and accountability -- have been rather shady and have a rather negative impact on other people. This has involved people looking the other way when people have done something questionable, or thinking it would not matter.

Work ethics, such as honesty (not lying, cheating, and stealing), doing a job well, valuing what one does, having a sense of purpose and feeling/being a part of a greater vision or plan is vital. Philosophically, if one does not have proper work ethics, a person’s conscience may be bothered. People for the most part have good work ethic(s); we should not only want to do, but desire to do the proper thing in a given situation.

Sunday, March 4, 2012


In the last post Gerry Spence refers to learning from children and even learning from his dog.

For those of us with children and pets you know what he means.
When you watch children enter a room with other children they gravitate right to the other children. They do not prejudge or have any alternative motives they only want to make a friend and play.
We were all like that once upon a time.

What happened?

When did we change?

As adults you get stand offish, or you are afraid to approach strangers to start a conversation. You develop clicks and you keep people at bay until you almost feel each other out.

Is it because we get burned along the way or someone hurt us ? No one likes rejection so if you are rejected a few times the easy thing to do is to just keep to yourself or the people that you already know.

That is what Gerry says in the last post , that just observing the innocence of children or how when his dog just wants to be pet and loved there are no games they are pretentious.

Try not to prejudge , just be yourself .

Pull people in, don't keep them at arms length, they may surprise you.

Once you start the conversation you start to learn more from them and the walls start to come down.

The more we learn the more we all grow.

Saturday, March 3, 2012


The following is a excerpt from a book written by Gerry Spence.
 Spence is a very successful trial lawyer who has been involved in many high profile cases. Gerry has also written many books that have been on the best selling list.

Gerry writes:

Wisdom usually does not fall from high places.The mighty and the splendid have taught me little. I have more from my dogs than from all of the great books that I have read. I have learned more from my children than from all the professors who have importuned themselves upon me in the exercise of their tenure. The wisdom of the children is the product of their unsullied ability to tap their innate fund of knowledge so innocently to disclose it. The wisdom of my dog is the product of his inability to conceal his wants. When he yearns to be loved, there is no pouting in the corner. There are no games entitled "Guess what is the matter with me." He puts his head on my lap, wags his tail and looks up at me with his kind eyes, waiting to be petted. No professor or sage ever told me I might live a more successful life if I simply asked for love when I needed it.

More from Gerry Spence in future postings....

Friday, March 2, 2012

Remain professional

Always remain professional.

We recently had a driver tell a customer on the first day of her move that he was hurting for money and that the IRS was chasing him.......what?

Can you imagine what was going through the mind of that customer?
Will he steal something to help his dept?
Why is he telling me this on a day that I am already stressed?

Not to be cold but the customer is only concerned about their goods and their move, they are not there to hear your issues or your problems.

That driver lost all credibility at that point.


No matter what is going on in your life at that day , at that moment you need to focus only on the customer.
It will help with the move, your relationship with the customer and it will then help you to do your job.

After a while we get so comfortable in our job that we forget what it was like when we started, when all we wanted to do was learn and do better and please our boss or our customer.

Try to keep that feeling and just see that customer, take pride in what you do. Do not see through or around people but SEE them.

If you do I guarantee it will be returned.

Thursday, March 1, 2012

The Power of Giving

Kahlil Gibran:
“You give but little when you give of your possessions. It is when you give of yourself that you truly give.

Albert Einstein:
"It is every man's obligation to put back into the world at least the equivalent of what he takes out of it."
“The value of a man resides in what he gives and not in what he is capable of receiving.”

Anne Frank:
"No one has ever become poor by giving."

John D. Rockefeller Jr.:
"Think of giving not as a duty but as a privilege."

Eleanor Roosevelt:
“Since you get more joy out of giving joy to others, you should put a good deal of thought into the happiness that you are able to give.

Winston Churchill:
"We make a living by what we get, but we make a life by what we give."

Maya Angelou:
"I have found that among its other benefits, giving liberates the soul of the giver."

Jim Rohn:
“Giving is better than receiving because giving starts the receiving process.”

Lao Tzu:
“Kindness in words creates confidence. Kindness in thinking creates profoundness. Kindness in giving creates love.”