Inquire for Insight —
Great managers draw their people out.
They ask questions that allow their people to share insights and ideas that can benefit projects, tasks, and the team in general. Asking open-ended questions helps the manager better understand the motivations of team members and what drives their behavior.
When inquiring for insight, keep the conversation focused on moving forward, not the past. Emphasize “what” and “how” questions rather than “why,” which can sound judgmental and make people defensive.
The goal is to draw others out, not shut them down.