Listen to Learn —
Listening is one of the most important skills for any manager, not just those new to the role. Purposeful and effective listening helps your people feel valued and heard, and it build trust in your leadership abilities. I like to encourage new managers to listen with the intent to be influenced.
Too many times we think we already know the answer or we’re formulating our response instead of listening to learn something new or to have our mind changed.
Listen more than you talk and don’t be afraid to sit in a few moments of awkward silence (it’s really not as long as you think). The silence will actually serve as a prompt for the other person to more fully express himself.