Tuesday, March 31, 2015

The 5 Best Pieces Of Advice Any New Leader Will Ever Get

The 5 Best Pieces Of Advice Any New Leader Will Ever Get
Written by Terry Saint Marie

Anyone that know mw knows that I am and always have been a Redskin Fan so I had to steal this post on past owner Jack Kent Cooke.

Terry, my boy….”
When I heard those words from Jack Kent Cooke back in 1987, I knew he was about to teach me something. I had a lot to learn, since he had plucked me from the accounting ranks to be the COO of a cable company at the ripe young age of 27.
What was amazing at the time was how little I really knew about leadership. Sure, I was young and fearless enough to figure I could make it up as I went along, but all I had to work with was a short stint as student body president in college, and some managing responsibility at the accounting firm I worked with right after graduation.
And yet, Cooke threw me in the pool and asked me to swim. Fast.
I’ve written about him before – he was a brilliant, difficult, intense, insightful, difficult, and mercurial entrepreneur. And did I mention he was difficult?
But he loved to take a raw talent and turn it into something, and I was one of the lucky ones he chose (although you can be assured I didn’t think I was that lucky at the time, even though I was grateful for the opportunity).
His teaching moments were full of his characteristic mix of bluster, charm and drama, started by those three words..
“Terry, my boy…”
There were 5 of these moments I’ll never forget, because they became the 5 best pieces of leadership advice I would ever receive.
Yep, they were that good. Advice that I leaned on and absorbed into my being for the long haul, and for my betterment.
Lucky I was a good listener too, because they helped me immensely in hitting the success trifecta of More Human leadership – A great company, a happy team, and a fulfilled leader (me).

Tomorrow his advice....

Monday, March 30, 2015

Kissing behind

Recently some drivers and others, including your truly, were having some fun on a social media page- just kind of egging each on and doing some light busting but mostly encouraging each other to participate in something.
Some others may look upon that as ass kissing but I look at it as a bunch of friends just having a good time.
I learned a long time ago that there are always going to people that look at you and your relationships with others and judge....the heck with them.
Especially, God forbid, if you get along with your boss or owner, others start whispering that you are a kiss ass.....stupid kid stuff.  I think that is where it is from, perhaps as a kid they were not allowed to be part of a group or maybe they were shut out of a club. For whatever reason it is just silly.
I always got along very well with Paul Arpin and both his sons Peter and David, I was not going to treat them any different or worry what others may think of our relationships,- why should I make their issues - my issues?
In this case I think it is great that drivers are getting together in a positive way and not only will I participate in it - I encourage it.
Do not be a hater...join in.
We are doing our best to bring back the times when drivers helped each other and did not push others away. Life is so much easier when you have friends and allies.
Laugh more....hate less.
Stop taking yourself so seriously....because nobody else does.

Sunday, March 29, 2015

More on how to be a Badass Leader

4. Build up other people – Badass leaders don’t feel the need to build themselves up by tearing down others. Secure enough in their self-worth, badass leaders take pride in the accomplishments of their team members and do everything they can to set them up for success. Badass leaders know that their success comes from the success of their people.
5. Get stuff done – Badass leaders don’t make excuses, they make things happen. They remove obstacles for their people, find the tools and resources they need, and provide the right amounts of direction and support they need to achieve their goals. Badass leaders are about doing, not talking. Badass leaders get stuff done.
6. Go against the grain – Doing what’s right is not always the popular choice, but badass leaders aren’t afraid to go against the grain when it’s the right thing to do. Badass leaders know they can’t base their self-worth on the applause of others and they aren’t afraid to ruffle a few feathers on occasion.
Every leader has the ability to be a badass. It’s an attitude, a belief, a way of being. Don’t lead scared, letting fear drive your behavior, but tap into your inner badassness and lead with confidence and assurance. Before you know it, people will look at you and say, “Now that’s a badass leader!”

Wednesday, March 25, 2015

More on Badassery

Examples of well-known badasses:
  • Abraham Lincoln – Presidential Badass
  • Condoleezza Rice – Diplomat Badass
  • Derek Jeter – Baseball Badass
  • Leonardo da Vinci – Renaissance Badass
  • Mother Teresa – Spiritual Badass
  • Albert Einstein – Intellectual Badass
  • Aristotle – Philosophical Badass
  • John Wayne – Western Movie Actor Badass
Get the idea? So how do you become a leadership badass? Here’s six ways:

1. Develop your competence – Competence breeds confidence, no two ways about it. If you want to be more secure in your leadership abilities then you need to keep learning and growing. Read books, take classes, get a mentor, and learn from others. Badass leaders aren’t content with the status quo. They are always striving to improve their craft.
2. Be vulnerable – Huh? Isn’t that the opposite of being a badass? No! Leaders that display vulnerability show they don’t have anything to hide. Posers are those who lead with a false sense of confidence, trying to hide their weaknesses from others. Badass leaders are acutely aware of their strengths and weaknesses and aren’t afraid to admit when they don’t know something. People crave authentic leadership and badasses are nothing if not authentic.
3. Focus on building trust – Trust is the foundation of badassery. You have to earn people’s trust before they will follow you and give their all. Badass leaders focus on building trust by being good at what they do, acting with integrity, caring for others, and following through on their commitments.
More tomorrow ...

Tuesday, March 24, 2015

Never quit

“When things go wrong, as they sometimes will,

When the road you're trudging seems all uphill,

When the funds are low and the debts are high

And you want to smile, but you have to sigh,

When care is pressing you down a bit,

Rest! If you must but never quit.

Life is queer, with its twists and turns,

As every one of us sometimes learns,

And many a failure turns about

When he might of won if he'd stuck it out;

Stick to your task, though the pace seems slows -

You may succeed with one more blow.

Success is failure turned inside out -

The silver tint of the clouds of doubt -

And you never can tell how close you are,

It may be near when it seems afar;

So stick to the fight when you're hardest hit -

It's when things seem worse that YOU MUSN'T QUIT.”


 Leading Like a Badass

The Most Interesting Man in the World

I’m a fan of the Dos Equis “The Most Interesting Man in the World” commercials. Some of my favorite sayings about The Most Interesting Man in the World include:
  • His personality is so magnetic, he is unable to carry credit cards.
  • Even his enemies list him as their emergency contact number.
  • People hang on his every word, even the prepositions.
  • He can disarm you with his looks or his hands, either way.
  • He can speak French in Russian.
  • He once taught canaries the art of falconry.
That guy is a real badass, isn’t he? Imagine him in a leadership role…badassery at it’s best! You can be a badass leader too, although it’s probably not what you think.
What does a badass leader look like?
He confidently marches to the beat of his own drum, not swayed by popular opinion or the need to please others. He doesn’t put on airs, pretending to be something he isn’t, but stays true to his principles and values in all that he does. He doesn’t have to talk about being a badass (that’s a poser) because he knows he is a badass. A badass leader isn’t an uncooperative jerk, indiscriminately ticking people off. A badass leader knows his limits and takes pride in working with others to achieve the goals of the team. Understated, purposeful, and pursuing excellence in all he does. That’s a badass.

Monday, March 23, 2015


Thank you Wreaths Across America - Official Page for sending this wonderful token of appreciation - the card reads:
 Wreaths Across America 2014 -
 In 2014 with the support of the Trucking Industry WAA placed more than 700,000 wreaths at over 1000 locations nationwide. Please accept this token of our appreciation. The white marble stone is from the same quarry as the headstones that mark the graves ...at Arlington National Cemetery. The wood base is fashioned from an evergreen tree and the wrapped ribbon is the same that is used to hand tie the bows for each Veteran's wreath. Thank you for your dedication and going the extra mile to help us further our mission.
Remember- Honor and Teach.

 Thank you to Robert Diaz at AMS and Don Queeney from Hampton Roads Moving and Storage and Steve N Angie Drivers for Arpin Van Lines for participating in this wonderful mission.
Please feel free to join in this year, I promise that you will feel the pride and will want to be a part of this every holiday season.

Sunday, March 22, 2015


We are each others customer.

If we all treat everyone we work with as a customer we would all be better off and find a quicker road to success.
I have heard how some employees talk to each other or drivers or agents and then I hear them speak to a customer and their tone is completely different- not all mind you, I am talking in my overall career.
Why can't they realize that we need each other to succeed and we should speak to everyone with the same tone and respect.
If you can do it when you need to then why do you not do it all the time?
Why would you turn it on and off like a light switch?
All I can think of you must not think that some people matter or that you must think that you are better then some people.
Is it power?
Power that you think you may have or power that you are scared of?
Whatever the reason a good driver only knows one way to wrap a chair or to load a trailer, the same should go for how we talk and treat each other.

Treat everyone like a customer.

Saturday, March 21, 2015

More on listening

Reflect Feelings.

  Acknowledge any emotions being expressed by the person and share your understanding by restating the person’s feelings back to them in a nonjudgmental way. This will help demonstrate that you not only understand their message but also empathize with their feelings.


 Restate in your own words what was said to demonstrate that you heard what the speaker was saying. Paraphrasing is useful to confirm that you understand what your team member was saying.


State in a nutshell what was said over the entire conversation. The exact words are not as important as clearly capturing the main points and sequence of what was said. This is where you want to reflect the speaker’s conclusion back to them to indicate that you understand.
As you can see, effective listening is about focusing on what the other person is saying and then demonstrating that you understand and value their thoughts. Developing listening skills takes an investment of time but is the best way to build trusting relationships with the people you lead. Using these skills should get you off to a good start.

Friday, March 20, 2015

Listening is important

Pay Attention to Nonverbal Behaviors.

 Listen with your eyes as well as your ears—watch a person’s facial, eye, and body movements in addition to the tone of their voice. Be aware of clues that their silent behaviors provide while at the same time being sensitive to your own nonverbal signals. For example: are you encouraging someone to continue with a conversation, or silently telling them to stop?

Ask Questions.

 This is not about interrogation or control. Use well thought out questions to seek information, opinions, or ideas that will help you understand the person while helping them feel heard. The best leaders ask open-ended questions to encourage communication, clarifying questions to check for understanding, and prompting questions to encourage deeper thinking.

Thursday, March 19, 2015

No matter where you go...there you are

No matter where you go...there you are.
Another words you can fool some of the people some of the time but you cannot fool all of the people all of the time...and most of all you cannot fool yourself.
You know right from wrong, you know when you messed up or did not treat someone that way they should have been treated.
So fess up and grow up.
Part of growing up is admitting to your mistakes and knowing that you will make mistakes.
It's ok...that is how we learn.

Do not make excuses or try to push it off on someone else. Own up to it because... no matter where you go there you are.

Wednesday, March 18, 2015

The need to unplug

Because life does come at you fast you need to learn how to unplug- recharge.
Grant you life does not give us a heck of a lot of time to unplug anymore but it is necessary, even if it is for only a few hours a day. That said a full day or weekend is even better.
Today's technology and demands are making it harder and harder to relax and shut down work but to be productive it is imperative that we do so.
I do believe that will be one of the biggest challenges for the next generation, the 25-35 year olds.
Knowing when to unplug and recharge.
With smart phones and tablets we are all being programmed to constantly check our email and our social media, it is simply a knee jerk reaction now and we find ourselves looking down constantly.
One of the reasons texting and twitter is so popular is it takes a very short span of attention.
Everything in 30 characters or less.
The challenge is learning when to look up and shut down and look around.
Take a deep breath and exhale....you can do it.
Go ahead shit them off......I dare you.

Tuesday, March 17, 2015

Life comes at you fast

Life comes at you fast....

It does not matter what you do or where you do it or how old you are, the one thing that it guaranteed is you better learn to swim and swim fast.
Life and circumstances do not wait for you, they move on rather or not you are ready or not.
So what do you do?
Stay prepared, stay alert and do not rest on your morals.
It sure does not matter how long you have been working or how tenured you may be, the bottom line is the other folks simply do not care.
It you always need to try to be one step ahead, to think outward and be prepared.
Always have a plan B and a " what if " plan.
And whatever you do-  do not spend too much time wondering  " why you " or spend time having a pity party for   yourself- once again , no one else cares. You will get mowed over in the wake and left standing there more frustrated and depressed.
Remember nobody owes you anything in life.
In the end you need to earn it and you need to constantly wake up ready to learn and improve and pull your pants up.
Be prepared....life comes at you fast.

Monday, March 16, 2015



 You won’t always make the right choices about people or a in certain situations.

Learn from your mistakes by taking the time to reflect on what you’d do differently next time.

This reflection can be painful, it takes time, AND it helps you to cultivate the kind of wisdom required to succeed.

 The next time you’re confronted with a similar (because they’re never the same) situation, you will be confident and assured that you are acting with others in mind.

We all learn more from our failures than our successes, I certainly know I have.
What would you do different and better yet if you were wrong go back and admit your were wrong. You will be surprised how that lightens your load and probably bonds you to whom you speaking.

True reflection is imperative to learning and healing.

Sunday, March 15, 2015

Do Right by others and reflect

Do right by others:

 Wise leaders and drivers and owner operators know how to balance business needs with the right things to do for the people involved.

You can learn to treat others with kindness, care, and empathy even in the toughest business situations when you listen to them deeply.

 Stop talking and slow down.

  When tough decisions need to be made that involve others, use your heart to ask what the moral choice would be; you’ll know.

Business can be brutal, but you don’t have to be.

Always try to be the bigger person when situations arise, and they will always arise.

Saturday, March 14, 2015

Get to Know People

Get to know people:

 I’ve heard it all too often: “I don’t have time to spend with people”.
 The consequences of such a strategy can be dire.
 When you begin to spend quality time listening to your crews, fellow drivers, dispatchers and co-workers, you begin to understand their talent and potential.
 When you fully help others to utilize their strengths, then you can be wise in finding work that satisfies and motivates them without the assumptions that result in errors of judgment about who is best able to do work.
 Get to know them, discover their gifts, and become aware of what matters to them.

Friday, March 13, 2015

A little history on one of Arpin's Finest...

Here is a little history on one of Arpin's finest and a true gentleman....Bruce Taber....

My moving story began back in 1973 when my mother took a part-time job at Pan American Van lines in Bellerose New York. That's where she met my stepdad, he was a dispatcher there. I was 10 the first time I got a chance to sit in a truck. I knew right then, I was going to be a mover. My Dad took a job with Sherwood vl. And we moved to San Antonio. At 17 I started working local, then as a company driver. In 1983 I became an owner operator. In 1988 I took the job of local dispatcher/ warehouse mgr. I did that for about two years. Than became the van lines operation mgr. I had that job for about year and half. The office wasn't for me, I was miserable. I had to get back out on the road.

 I worked for my family up until 1995. We didn't always get along. So, I had to go! I went to work for Woodland Moving out of Hartford Ct. As a company driver. After about a year working there, I bought a truck and trailer from Woodland, and became an owner operator again. I worked for several other Van lines until, I ended up at All American moving group. I worked for them for about 9 years. That's where I met John Hayes, Tommy Olson, and Pat Hayes also worked there. Then things got bad at All American, John left first and, went to work for Arpin. Johnny, convinced me to come to Arpin. (I appreciated Johnny) I've been here now for about four years. It's a great place to work, everyone treats me like family.  I appreciate everything Arpin has done for me and my family.

 I tried to make the move as stress and worry free as possible for my customer. It's all about taking care of the customer.

 Here's a little more about me.  I live in Ft. Worth Tx. I have Awesome wife Tina, and two daughters, Madison is 24 and Kersten is 19. I love to fish, golf and spend this much time with my family as I can. And, we all know that all roads lead to Ft. Worth! Lol.

Thursday, March 12, 2015

More Skills of a good Leader

Ability to Teach Others:

One of the greatest leadership development companies in the world has been General Electric. This is because their CEO, Jack Welch, has always emphasized the need for current leaders to teach others. He himself spends what others would consider an extraordinary amount of time in the classroom teaching. But remember, he is an Extraordinary Leader and he is developing Extraordinary Leaders to follow behind him. Work hard at your teaching techniques, and be sure to use as many situations as possible for the opportunity to teach those who would follow.

  Ability to Inspire Others:

 You may have a great goal, but if you want to be an Extraordinary Leader, then you will have to put a little oomph under your followers! This is the ability to inspire! Work at helping them to see the big picture, the great end results, and how good it is going to be for them and others. Above all, make it exciting. If it is a good goal, it should be exciting. If it isn’t exciting, then dump it and get a goal that others can get excited about!


An Extraordinary Leader is rarely a person who is doing everything him or herself. Extraordinary Leaders get there job done through others. They figure out the way, communicate the way, and inspire the followers to go that way, and then they get OUT OF THE WAY!
 Delegate to your people. Empower them! Set them free to soar! This is what an Extraordinary Leader does. Leaders who do it any other way are just extraordinarily tired at the end of the day with very little to show for it! -

Wednesday, March 11, 2015

Skills of a good Leader

. Good Communicator:

Extraordinary Leaders are those who can take the vision they have and communicate it in ways that their followers can easily understand, internal, and own. Then, and only then, can they carry it out! So focus on speaking and writing more clearly, and with the passion that you have for the vision you have. Use different ways of communicating, including different ways verbally and non-verbally. Above all, communicate often!

2. “Sees” the End Result Long Before Others:

I think the greatest compliment on my leadership skills I ever received came from a gentleman who told me that “you see things about 6 months before the rest of us.” Without tooting my own horn (okay, a little bit maybe…), that is a skill of a leader. They are always looking out ahead of themselves and their situations. Followers are worried about what happens today, while leaders are thinking about and strategizing about what they see for tomorrow. Be constantly looking ahead. Practice making projections. Get good at “seeing” the future. When you can do this better than others, they will look to you for leadership! -

Tuesday, March 10, 2015


You need allies to succeed.

The more the better, you will never know when you will need a hand and where it will come from. As you get older you realize more and more that it all comes back to you. Life is a heck of a lot easier when you have a helping hand and a heck of a lot more satisfying.

Those people that you may have helped in the past or may have just accepted them for who they are come back and are there for you.

That is why you need to build bridges and forgive. Because in the long run you want to do it because it is just the right thing to do and you never know when you may meet that person again and when and where they play a part in your life.

You want to be able to go through life with as little weight as possible so you can simply enjoy it.

You need allies.

Monday, March 9, 2015

Driving a Truck


By: Mrs. John Top
“Des Plaines, May 18 – In reply to the writer who compared a truck driver’s wages with those of white collar workers, factory has, plumbers, and carpenters, let us put a few things in perspective.
First of all, the truck driver isn’t allowed to make mistakes. If he makes a wrong calculation it can cost the lives of many persons on the street. He also is driving a vehicle carrying thousands of dollars of merchandise. He alone is responsible for its safe delivery, often over slippery or treacherous roads.
Have any plumbers or white collar workers tried to back a trailer into a postage-stamp-sized ramp? This isn’t learned overnight. Nor do many office workers have the “guts” to wrestle with the crazy drivers on the road, not to mention the 50-mile-per-hour winds that could topple a trailer and jackknife easily.
These men take their lives into their hands every day, as statistics show. Danger is in the street, not in an office or in driving a nail. I take off my hat to the truck drivers. They work hard for their money and deserve the raise.”


Sunday, March 8, 2015

I Have Learned....

I Have Learned.....

I've learned -
that you cannot make someone love you.
All you can do is
be someone who can be loved.
The rest is up to them.

I've learned -
that no matter how much I care,
some people just don't care back.

I've learned -
that it takes years to build up trust,
and only seconds to destroy it.

I've learned -
that it's not what you have in your life

I've learned -
that you can get by on charm
for about fifteen minutes.
After that, you'd better know something.

I've learned -
that you shouldn't compare
yourself to the best others can do
but to the best you can do.

I've learned -
that it's not what happens to people
that's important. It's what they do about it.

I've learned -
that no matter how thin you slice it,
there are always two sides.

I've learned -
that it's taking me a long time
to become the person I want to be

I've learned -
that it's a lot easier
to react than it is to think.

I've learned -
that you should always leave
loved ones with loving words.
It may be the last time you see them.

I've learned -
that you can keep going
long after you think you can't.

I've learned -
that we are responsible for what we do,
no matter how we feel.

I've learned -
that either you control your attitude
or it controls you.

I've learned -
that heroes are the people
who do what has to be done
when it needs to be done,
regardless of the consequences.

I've learned -
that learning to forgive takes practice.

I've learned -
that there are people who love you dearly,
but just don't know how to show it.

I've learned -
that money is a lousy way of keeping score.

I've learned -
that my best friend and I can do anything
or nothing and have the best time.

I've learned -
that sometimes the people you expect
to kick you when you're down
will be the ones to help you get back up.

I've learned -
that true friendship continues to grow,
even over the longest distance.
Same goes for true love.

I've learned -
that just because someone doesn't love you
the way you want them to doesn't mean
they don't love you with all they have.

I've learned -
that maturity has more to do with
what types of experiences you've had
and what you've learned from them
and less to do with how many
birthdays you've celebrated.

I've learned -
that you should never tell a child
their dreams are unlikely or outlandish.
Few things are more humiliating, and
what a tragedy it would be
if they believed it.

I've learned -
that your family won't always
be there for you. It may seem funny,
but people you aren't related to
can take care of you and love you
and teach you to trust people again.
Families aren't biological.

I've learned -
that no matter how good a friend is,
they're going to hurt you
every once in a while
and you must forgive them for that.

I've learned -
that it isn't always enough
to be forgiven by others.
Sometimes you have to learn
to forgive yourself.

I've learned -
that no matter how bad
your heart is broken
the world doesn't stop for your grief.

I've learned -
that our background and circumstances
may have influenced who we are,
but we are responsible for who we become.

I've learned -
that just because two people argue,
it doesn't mean they don't love each other
And just because they don't argue,
it doesn't mean they do.

I've learned -
that sometimes you have to put
the individual ahead of their actions.

I've learned -
that we don't have to change friends
if we understand that friends change.

I've learned -
that two people can look
at the exact same thing
and see something totally different.

I've learned -
that there are many ways of falling
and staying in love.

I've learned -
that no matter the consequences,
those who are honest with themselves
get farther in life.

I've learned -
that your life can be changed
in a matter of hours
by people who don't even know you.

I've learned -
that even when you think
you have no more to give,
when a friend cries out to you,
you will find the strength to help.

I've learned -
that writing, as well as talking,
can ease emotional pains.

I've learned -
that the paradigm we live in
is not all that is offered to us.

I've learned -
that credentials on the wall
do not make you a decent human being.

I've learned -
that the people you care most about in life
are taken from you too soon.

I've learned -
that although the word "love"
can have many different meanings,
it loses value when overly used.

I've learned -
that it's hard to determine
where to draw the line
between being nice and
not hurting people's feelings
and standing up for what you believe.

Saturday, March 7, 2015


Deliver results

Adding value is about contribution, not effort.

 Many people work extremely hard in their jobs but don’t necessarily contribute to the organization’s bottom-line. Working hard is a necessary ingredient for success but it’s not the end game.

The end game is helping your team and organization succeed.

Your hard work needs to translate into tangible results that contribute to the success of the organization. Delivering results means you’re constantly looking for ways to improve systems and processes, both personally and organizationally.

 It means you’re a problem solver and not just a problem spotter.

 Are you more valuable to your organization today than you were yesterday? People who focus on delivering results, and not just fulfilling the requirements of a job description, make themselves invaluable contributors to the organization whose worth grows day by day.

Friday, March 6, 2015

An owners mentality

Have an ownership mentality

 How would the value of your contribution be different if you acted like you own the place?

Would you be more emotionally invested and passionate about the work you do?
 Would you produce higher quality ?
Would you be a little more prudent or cautious with company expenses or your paperwork?
Would you care a little more about the customer experience?

 People who approach their jobs with an ownership mentality care about these sorts of things.

 They view themselves as stewards of the company’s resources and work hard to promote the success of the entire organization, not just their particular role, team, or department.

Thursday, March 5, 2015

You must continue to learn and improve

Keep improving your skills

Every day at work is a job interview.

 As employees or owner operators, all of us should expect our employer to help develop us in our role, but career development should be seen as a privilege, not a right.

Organizations have an obligation to provide the right training, tools, and resources to enable employees to maximize their potential in the job they were hired to do, but career development (promotions, moving into new roles, etc.) is a privilege and is not the employer’s and owner operators responsibility.

 Is it a smart thing for employers to facilitate career development in order to attract and retain key talent? Absolutely!

But it’s up to you to keep learning, to further your education, improve proficiency in your job, and develop new skills in alignment with the direction of your organization’s goals and strategies.

 No one else except you is responsible for your career development.

Wednesday, March 4, 2015

Be easy...

Be easy to do business with

 Results have to be delivered and you have a choice in how that happens.

You can choose to make it hard or easy.

Hard looks like staying in your box, not considering alternatives, and religiously adhering to policy and losing sight of the spirit behind those rules and regulations.

Easy looks like creative problem solving, understanding the needs of your customer, and changing systems and processes that may get in the way of serving them effectively.

 Easy looks like developing a brand reputation of being a “go to” person, someone who will find a way to get things done in spite of internal barriers and frustrations.

Easy to do business with also means you have a no-drama factor. In fact, your emotional contribution to the organization adds value rather than taking it away.

Tuesday, March 3, 2015

Another Great Story

Please meet owner operator, Pat Haynes…a professional on every level…..



I'm a Third Generation Household Goods Driver, I Lost My Parents at the young Age Of 15 Years Old. But I knew what I wanted to do. My Father when I was A Little Kid would Have Drivers over to the house all The Time and I would Wash his drivers trucks, Big Shiny Radiators and Chrome Wheels, I was Sold.


At 15 Years old I Started in the Warehouse at El Cajon Van & Storage in El Cajon California. It was their I Meet A Family from Tennessee, The Rayfields, Ralph (The Father) and Dennis (The Son) Took Me in and Helped me get My Chauffeurs License(Still Have the Same Drivers License Number to This Day)


They Taught me How to Load and Keep my Trailer Organized(Straight Edge Pad Folding) It was their that I Met Bruce Taber, He's more than A Friend, He's Family.


I’ve worked For Sherwood Van Lines out of San Antonio Texas, Then onto Fourwinds Out of San Diego California, Pacific Van Lines Out of Torrance California, Graebel Van Lines out of Wausau Wisconsin, Hilldrup United out of Stafford Virginia, All American Moving Group Memphis Tennessee (Nominated for AMSA in The Year 2007 and Made Driver of the Year 2008) went to Dumping Docks (Hauling Commodities) and then Bruce Taber Kept on Me And Telling Me About Arpin Van Lines.


Arpin to me is Like When The Rayfields Took Me In, I was In Need and I went to Work And Showed them What I could Do, Hands Down Arpin Van Lines Is The Greatest Organization I Have Ever Worked for, It's People Helping People and That's what Makes the World Go Around.


I'm Married With Four Beautiful Children and I Pride Myself on Giving 110% To Everything I do, My Biggest Joy is Going Into A Customers Home (Moving is Stressful on Many Levels) And Putting them at ease about Moving Their Personal Property, When They know their Personal Property is being Taken Care of, The Customers can Concentrate on Other Things going on With the Move!


Arpin To me is More than A Job, It's A Place I Call home.




Trust is the glue that holds organizations together. Without trust, an organization will never achieve its potential because its employees are not reaching their full effectiveness. The biggest challenge, therefore, that the individual who wants to become an effective leader faces is practicing transparency of actions and aligning these with one’s words.
This is where reciprocal trust and personal power reside, and where the journey to enrolling others in your vision begins.

Trust is something that happens within people only when it is created between people.

Chip R. Bell

Monday, March 2, 2015

Brick Walls

Any Brick Walls Holding You Back?
Do you have barriers or self-made brick walls? Is it improving your self-confidence?  Developing a plan of action?  Shifting your motivational outlook? If you do, here are three strategies that can help you break through.
  1. Increase your self-awareness. It is important to know your natural tendencies in order to intentionally alter them.  This puts you in control of your behaviors.  For example, if you have a tendency to let others take the lead in a group discussion, prepare yourself by having the information you need ahead of time to be more vocal during the next group discussion.  Or consider setting a goal for yourself to state your opinion in the first five minutes of the discussion.
  1. Eliminate negative self-talk. Recognize no one is perfect, even you.  Change your negative words into positive words.  For example, instead of staying, “I am too shy to influence others,” say, “I can influence others through my tendency to be thorough and focus on the facts.”  Positive words will move you forward.  Continue to build on your strengths and find ways to develop other areas.
  1. Take small manageable steps. You can accomplish anything by breaking the task or goal into small actionable steps.  For example, if you need to be confident in a presentation to upper management, the first step may be to speak to others who have done something similar for advice on the most effective approach.  The next step may be to create an outline based on the advice.  As you complete each step, your self-confidence increases as you continue to move forward.