Wednesday, June 28, 2017

It is the HARD that separates you

When things get really tough and you feel totally stressed that is when you need to kick it in.
It is the HARD that separates the good , the bad and the ugly.
Take charge , take breath and dive in. If it is something that you know is going to be difficult and you know there will opposition all the more reason to not delay- DO NOT put it off - run to it.
You will have time to bitch and complain later for now work the problem.
And stay cool , do not let them see you sweat.
I use to have a dispatcher that worked for me and you never knew when he was on the phone if there was a problem, he stayed calm and quiet and worked the problem as opposed to others who would get louder to let everyone else know there were issues.
Stay calm and carry on.

Monday, June 26, 2017

Prepare- Executive- Follow up

Want to succeed?


Think ahead, prepare !- think of all the " what if's" , have a plan A and a plan B and in the very busy season think of a plan C - being ahead of things does not mean a day ahead. You should be looking a week ahead and when you are 72 hours in front of the day you are preparing for you should have everything set because in the busy season even if you are set 72 hours ahead chances are something will still happen to throw a wrench in the operation.

Once you prepare and the day comes- execute- be sure to stay focused on the day and DO YOUR JOB ! Take responsibility and always do your very best and just the great olympians - smile - people are watching and perception is reality.

Follow up after your work day to be sure everyone is satisfied and be thankful. Build your base and your alliances- every day !

Friday, June 23, 2017

Giving back

I help start a 501 c non profit community theatre in West Warwick RI a few years ago and watching it  grow and seeing the smiles on people's faces on play night have been well worth the time and effort.
Sometimes you just have to just have faith in what you believe in and go for it.
You may not know the complete path or have all the answers but you soon realize neither does anyone else so you might as well follow your heart and trust your gut.
Our goal was to help revitalize a small town that was once vibrant and back in the 50's and 60's was the place to shop and go to for your entertainment. Since then mills closed and malls opened and the town fell on hard times but it is fighting back.
We wanted to be a part of that and to give the people in the community an affordable place to go to see live entertainment, to push away from their computer and walk away from their TV to get out and to do it without having to take out a second mortgage.
We also wanted to give people who want to work their craft in acting, singing, directing, play writes and musicians a place to go and so began a Playhouse family.

Below is an article in our local paper about The Arctic Playhouse..

Wednesday, June 21, 2017

Look Up

Now especially with our cell phones and electronics it is more important then ever to look up !
But even in the course of our busy day..look up..look people in the eye..say hi and see them.
Toward the last 10 years or so of my management when I interviewed people in the late teens or early 20's most of them never looked me in the eye, they seem to have very little human contact.
We probably need a course now in high school to teach people how to interact with human beings.
Now it is not just the younger generation that suffers from this , older adults get so wrapped up in their busy day that most never take the time to stop and look up.
Breathe...stop...look up..and appreciate everything around you and for goodness sake stop thinking the world revolves you.
Enjoy the day  and the goodness around you.

Tuesday, June 20, 2017

Do the right thing

You know what the right thing is.. it's that voice in your right ear on your shoulder..listen to it.
You may think you are doing the wrong thing for good reasons but trust me wrong is wrong.
This is where karma comes in.
It will always catch up to you .. you are always better taking the right road even if the almighty dollar is calling you , money is definitely the root of ALL evil.
In the end it is not the money that will save you or hug you or give you your true reward.
Do the right thing !

Monday, June 19, 2017

Remembering Paul Arpin

Remembering Paul Arpin who passed away June 12th, 2010

In February 2011, the Moving & Storage Institute presented its prestigious Lifetime Achievement Award for Distinguished Service posthumously to Paul G. Arpin, Sr., former chairman of the Arpin Group, Inc. The award was accepted by Mr. Arpin’s son David, president and CEO of Arpin Group and current AMSA board chair.

Born and raised in Rhode Island, Paul began working in the family business at a young age under the tutelage of his parents and grandparents. Upon returning home from WWII, Paul, a D-Day survivor, began working at the company full-time and succeeded his grandfather as president in 1945.
Throughout his career, Paul’s goal was not to build the biggest moving company, but to build the best. His inspiration to grow the company so the customer received the most value for every dollar spent was paramount. Through his compassion and tenacity, and by combining the best people in the industry for one goal — to provide superior customer service — he knew that he would develop a loyal customer base that would span generations. Today, adults whose parents relocated the family using the Arpin Group are turning to the company again to help move. It is a testimony to Paul’s leadership that the business, originally established in 1900 by his grandparents, continues to Create Customers for Life.

 Paul understood the need to invest in his company. Although he was an "old school" businessman, he hired people to develop the company’s infrastructure to better serve customers, agents and drivers, and to remain competitive. Paul also recognized that drivers are the lifeblood of the industry, and he was always concerned for them and their families. He helped many establish themselves as Arpin agents.

 In addition to the success of Arpin Group under his leadership, Paul’s legacy is tied to his many charitable pursuits. He is remembered for his spirit of giving — through countless donations of transportation services and manpower to help facilitate community projects, environmental initiatives to re-duce the company’s carbon footprint, and matching employee contributions to help support a range of meaningful causes.

 "May the work I do speak for me" was a deeply felt commitment that was expressed by many who spoke of him at his funeral and wake, following his death in June 2010.

 Paul Arpin, Sr.’s legacy and vision continue to live on through the fourth generation of Arpin family members to operate the privately owned company, sons David (Arpin president & CEO) and Peter (executive vice president). These men, along with their father and members of Arpin’s agency family, helped to transform the company into the nation’s fourth-largest household goods carrier group, with strategic service centers located throughout the world.
from Direction magazine

Friday, June 16, 2017


I hear people throw the term " brother " around a lot but I am old school and hold that term closely and use it spareingly and when I say it to someone it means something.
I have been very blessed to have had many friends and even more blessed to be able to call some my brother. A brother is someone who has your back no matter what and you have his. A brother is someone who tells you the truth even when you disagree. A brother is someone who will always be there. That is what this road we travel on is all about- making friends and bonds and if we are lucky creating brothers for life. Make it your goal to reach out, be there for that friend, listen and help where you can- there you will find your true reward.
Be a brother .