In your introduction and pre home inspection with your customer ask questions, look around and listen. That is where you can see what is most important to them.
When you find out what matters to them - mother it- .
Double pad it right in font of them. Show them the item(s) as you load it and in the trailer.
Show them that " you care" .
Stop- Look and Listen.
When you arrive at destination do the same, be sure they see their favorite piece come off and put in their new home. If it goes to storage make a big deal out of it with the destination agent, be sure the piece is marked- important , handle with care.
Be sure to always send a thank you email or card to your customer with your contact information.
Find out " what matters".
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