We once had a driver that with us and he did a absolute marvelous job in front of the customer. He did all the hard stuff and figured out how to dissemble and move a lot of very big and odd pieces in his time and knew how to load a trailer with the best of them.
He was very good at the moving part.
The challenge was he spoke to everybody else as if they were his servants.
He spoke down to them and was very condescending. Everyone from dispatchers to agents and other department's in the building.
When I ask him was he acted that way he told me that- he was training them.
I told him that was not his job and the method in which he was using, even if he did mean well, was alienating him with most parties.
I can never understand how some people just do not get it. You have to work with the same people and will have to speak to them again some where down the road. Don't you want friends and someone that will help you.
Unfortunately this man built up such a negative reputation that no one wanted to speak to him much less go out of there way for him.
The real sorry part is he never did see that. He felt if he picked up the couch and wrapped it nice and loaded it correctly and got it to where it was suppose to go on time and without damage that he did his job.......and he did but he left out a another big part of what would make him successful.... all the other people that he had contact with.
You can not sustain success all by yourself. No matter what you do or what line of work you are in - you need others to maintain that success and to grow and to continue to learn.
Even if the learning is just how to speak to others.
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