Setting the table is most important- for the customer, for your labor for your employees-
Be clear on expectations –
If people are going to be responsible, they need to clearly understand the expectations of their commitment. Many times our frustrations with people not being accountable is due to a lack of clear expectations.
Make sure people know why the goal is important, what the deadlines are, and what constitutes success. If the situation requires you to follow through with negative consequences, do so.
Don’t make hollow threats.
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"The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it." ~Theodore Roosevelt
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