A few weeks ago I received a phone call from the head of our agent advisory board, he has said that another agent called him pitching a fit over having to pick a job up. According to the the chairman of the AAB the agent was actually yelling, he said that it was 12,000 lbs and March and could not understand why dispatch had called him to pick up 12,000 lbs.
(He does not call and ask dispatch why)
Well, after further investigation the move was planned on a driver who lived in the area of the origin agent and days before the load the driver called with some very sad news, his wife had been diagnosed with a brain tumour. He of coarse needed to be home to help support his wife and help her with her visits to the doctor's.
Dispatch had just found this out started to look for a plan "B" to load his jobs. They also noticed that the 12,000 lbs was registered as a shuttle so the dispatcher called the origin agent only to ask if it would be possible under the circumstances to shuttle the job back to their warehouse if we came up short in finding another driver.
From there the agent owner calls the chairman of the AAB yelling.......REALLY??
As it turns out the original driver planned actually helped us load it and we transferred it.
As I have said many times before there are always reasons and stories, our job is to move past them and to try to solve problems- together- the best we can.
This is a people business and in it real life things happen, people get sick, emergencies arise , accidents occur.....it happens on a local basis as well as the long haul fleet.
We have had drivers and employees do the same thing, when something happens negatively it is a knee jerk reaction that we all have to point and blame.
Slow down, worry about your house and thank GOD that whatever occurred to cause the situation did not happen to you.
Be part of the solution..