Open Your EarsSometimes, people don’t want any advice. They just want to be listened to. There is nothing better than to be listened to by someone who is seen as a leader. People are relieved; it is like a certification that they aren’t going mad, that their troubles are worthy.
You should be prepared to sacrifice your ear for the happiness of your followers. Be prepared to invest in your listening skills and to be the best at listening.
Remember that listening is not the same as hearing. People can easily spot if you are just pretending to give attention to them. It is not as hard as you think, even if they don’t know you well.
If this isn’t among your strengths, don’t despair.
Start training yourself not to get impatient and to ask encouraging questions. It will pay off as soon as you start doing it.