Pope Francis is arguably best known for availability and openness to the public. On his first day as Pope, he reversed the tradition of blessing the people by inviting them to bless him instead. He's since decided to ride in a bus with his team rather than in a bulletproof limousine. Pope Francis has also been seen getting around Rome in a Ford Focus and a Fiat during his U.S. visit.
Personal, handwritten thank-you notes and birthday lunch invitations to the homeless of Rome take priority in his schedule and exemplify his leadership vision.
Those who aren't spiritual leaders should also rethink what their most important responsibilities are—people over processes, names over numbers. Accessibility sows trust and loyalty among colleagues and customers, making other transformations possible.