Right or wrong, people will judge the quality of your character by how you speak about and treat others.
If you are positive and respectful in your words and actions, people will trust that you will treat them the same way. The opposite is also true.
If you speak disparagingly about others or treat others as “less than” yourself, people will not trust you will act with fairness and integrity in your dealings with them
Just as the secret in real estate is “location, location, location,” the secret to trust-building communication is “timing, timing, timing.” In addition to finding the right time to communicate, it’s important to choose the proper place and method. If your communication involves sensitive personal information, have a face-to-face conversation in a private location.
Use email, phone, and other methods of communication that are appropriate to the specific situation.
Your words can be used to build other people up or tear them down. Which do you think will build trust? Building them up, of course. Look for every opportunity to use your communication to help others learn, grow, and become the best version of themselves possible.
Doing so will cause people to see that you have their best interests in mind, a key driver of deciding to place their trust in you.
Say what you mean, mean what you say, be forthright, honest, compassionate, caring, and responsible with your communication. If you say something that harms another, apologize sincerely and make amends. It’s really that simple.