Friday, February 6, 2015

You did that wrong

"You did that wrong."

Customers frequently do things the wrong way and it can be incredibly frustrating to agents or drivers.
 (What do you mean you want be to pack things that way? or move it this way?)

It’s good to remind your team and labor that what seems obvious to them is not as apparent to people who aren’t thinking about what you do all day long.

 Rather than telling customers that they did something wrong, encourage your team and labor  to walk them through what they're trying to do, slowly, step-­by-­step and of coarse you should lead by example.

Bring them in rather then push them away.

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