As a driver you know the importance of preventive maintenance for your tractors, trucks and trailers.
The same preventive maintenance goes for COMMUNICATION.
You need to realize that you need to think of ways to communicate better and IN REAL TIME with your dispatch and the customer care people.
Customers DEMAND to know what is happening and they expect the people they are dealing with to be informed.
Just doing your job is not good enough anymore, you need to communicate with all involved as the move is in progress. With cell phones, email and ipads there are no excuses anymore.
Yes you are busy, yes you have labor on the clock but remember the most important financial ingredient that you work toward is PROFIT.
And to profit you need to decrease claims and increase communication.
Consider it preventive maintenance for your overall profitability.
Sending a email when you arrive, while you are in the move and after is as important as changing your oil and doing truck inspections.
Take the time up front and it will save you money in the long run.
Communicate- email- daily from the residence and on the road. It will help you- trust me.
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