One Minute

One minute goals:

It takes more than a minute to design goals. But, any goal that takes longer than a minute to review is too complicated.

1. Make it clear what the goals are.
2. Show what good behaviors look like.
3. Write each goal on one page.
4. Quickly review goals frequently.
5. Encourage people to notice what they’re doing, and see if it matches their goals.
6. If not, urge them to change what they’re doing and win.

One minute praisings:

1. Praise the behavior.
2. Do it soon. Be specific.
3. Say how good you feel about it.
4. Pause to let people feel good too.
5. Encourage them to keep up the good work.

Proceed with more success.

One minute re-directs:

1. Re-clarify and agree on goals.
2. Confirm what happened.
3. Describe the mistake soon.
4. Say how concerned you feel.
5. Pause to let people feel their own concern.
6. Tell them they’re better than mistakes and you value them.
7. When it’s over, it’s over.