It's their fault...those words were like fingernails down a chalkboard for me when I ran operations.
Everyone in the circle needs to accept responsibility.
What did you do to prevent the situation?
It is far to easy to point the finger , what could you have done was always my reply. I would walk through the process and could always show them where they could have made a phone call or checked on something.
Maybe someone else did drop the ball but it you were more in the game perhaps you could have caught it.
Stop- Look and Listen !
1 comment:
The correct answer here is what could I have done to fix it?Or,what could I have done before it went bad to keep it from happening?At this point,I know of guys who do the research on the loading address(google earth),who call a few days ahead of loading(quiz the shipper about the move)and get as much info from all available sources,before any problems occur...
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