Surefire Customer Experience Beliefs-
Customers cannot observe our intentions.- Treat them well.
The customer’s voice echoes forever.- Of course they talk about us. What they say is actually up to us.
Persist when you sense potential; shift and innovate when you see futility.- Never let frustration with a customer stop you from giving great care and finding a solution!
Make customer experience easy!- Count the number of hoops you ask customers to jump through & you’ll find the places they may jump ship! Leave the hoops for basketball.
Courtesy and civility do not undo our authenticity.- They allow the customers to easily embrace it.
Authenticity is not an excuse for being blunt or rude to customers. -A smile can change everything.
A customer’s trust is an invitation for a human bond.- Our actions RSVP the truth about our integrity and foretell the customer’s next choice. -
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