When we plan a load on a driver and tell him that a certain customer is a "VIP", we always get the same response from our elite drivers: "I treat all my customers the same".
A good professional household driver only knows one way to wrap a chair, build a tier or to greet a customer. In what ever profession you're in, if you take pride in what you do, you approach each day and situation with the same enthusiasm and expertise.
Also what determines a "VIP"? Is it a title that happens to appear next to their name or their influence in what ever line of work that they are in?
I believe, as do all elite drivers, that a Private in the military is just as important of a move. Is he not a volunteer in our service willing to sacrifice for us? How about the retiree that is moving and has worked their whole life? Aren't their possessions just as important?
As I said, being a mover is an art and a profession...and just like any other profession, if you excel at what you do, then you care about what you do. You can not turn it on and off like a light switch because a person's title or power should not determine the level of service that they obtain.
The reward that you receive at the end, the hug or handshake that you get and the look directly into your eyes when the person says "thank you" is our motivation.
That is what separates the good and the excellent...EVERYONE IS A "VIP".
Did you have a move or situation that stands out that made you feel good? One that made all of the sacrifices worth it?
If so please share it with us in the comment section.
2 comments:
With all the teaching's at Arpin University,our behavior should be 1 way with EVERY JOB.One way being the right way,it's what we do.I love going into a service members house to do the intro with a door pad(for the front door)in my hand,giving him a business card and padding the door before any of us enter.You would not believe the respect we get for that simple act....
I could not agree more with road warrior, it's all about the first impression. As drivers, sales, packers it's all about making a good. first impression. We all remember the old accronyms for moving companies back in the day and still today. ie. mayflower: May All Your Furniture Leave Our Warehouse Entirely Ruined. try this on for Arpin:
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Above Reproch: someone somewhere is always going to try to pull us down to their level or find something snide to say about us but as drivers we need to strive to hold ourselves to a higher standard.
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Professionalism, Integrity. I prefer to link these 2 words together as in professional integrity always treating our customers with the utmost respect is the key to a good start.
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Naturally, with a little practice everything, including good habits comes naturally.
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