Blame

When things get crazy or their are issues most people rush to see who is to blame.

Those that work the problem rush to see what to solve the issue.

There is always time to reflect back and see what could have been done to prevent the problem and , yes, perhaps who and where is started. Then constructively confront those involved.

The important thing is to learn from the mistake and move on.

But at the time of the situation all hands must be on the solution.
In the domestic household moving industry their are a lot of " moving" parts in one move. Many people are involved which means that their can be human error. That leads to issues on pack or load day or on delivery day. It WILL happen. This much we know, what we do not know is how YOU will react.
It is up to everybody in the circle to stay focused and to try to solve the problem. We can waste time and point fingers and get angry and in the end you will still be staring at the same problem OR we can talk to each other and try to work together to solve the problem.

Easier said then done again, normally we have someone upset staring us in the face or on the phoe who may not share our philosophy of staying cool. All they care about is getting the answer that they want.
I never said this would be easy.
But you must expect that and prepare for it. If you show that you are in command and you do not lower yourself to the crazy level and especially if you do not just try to push off the blame it can start to control the situation and the people around you.

Pushing off the blame will only add fuel to the fire.

Stay calm and carry on.