Excellent customer service is not rocket science, Here are six important lessons on customer service:
1) Visible leadership from the top, ensuring that everyone is enrolled in its mission and vision.
2) Laser focus on exceeding, not meeting, customer expectations.
3) Making every customer feel like they’re number one.
4) 100% commitment by ALL employees, drivers and crew members.
5) Constant communication–both down and back up to the top.
6) Recognizing and rewarding performers, while not accepting inferior performance from employees or crew members or labor.
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