6. Give a good handshake. A good handshake can leave a lasting impression on a customer, just as a bad one can. It’s a great thing to start off strong with! You don’t want to give someone a limp hand (sign of weakness), or squeeze so hard you crush them (sign of over-compensation for insecurities). Here are some quick tips for having a great handshake:
- Reach out with your fingers together, and the thumb up and open.
- Slide your hand into the other person’s so that each person’s web of skin between thumb and forefingers touch the other’s.
- Squeeze firmly (be firm, not bone-crushing).
- Let the handshake last about three seconds.
- Remember to include eye contact and a smile!
- Smile! A smile is not only seen, but also heard. When you talk to your dispatcher on the phone be sure to smile! The person on the other end of the line will hear it in your voice. Even if you aren’t feeling terribly peppy that day, a forced smile will still sound as though you’re excited to hear from that person. They will reflect your happy outlook.
- Be a mirror. Studies have shown that mirroring someone’s stance or sitting position can help to establish trust. It can also create a feeling of comfort and stability.
- Do the lean. If you’re listening to someone when they are speaking, lean slightly forward. In contrast, if you are talking to your team and you want them to participate in the conversation, lean backwards. Your physical direction can convey either intense or open listening.
- Take your time. Instead of stumbling over your words or filling sentences with “um” and “uh”, pause and take a moment to decide what you’re trying to say. Take a deep breath, then speak slowly and clearly. This will sound more confident than backtracking over something you said quickly without thinking ahead.
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