1) Confidence - remember that someone is always watching you. Your crew and especially your customer. If they feel that you know what you are doing they will listen to you and respect your work.
2) Communication skills- Because your customers and crew are looking at you for leadership you need to have good communication skills. Be aware of your tone, take your time when explains something. Do not assume they know something that you may, remember this your your business and your profession , show your expertise.
3) Dress for success- Be aware on how you look. Dress for the person that you perceive yourself to be and want to be. How you look will be the first impression that you labor and your customer will judge you by. At least at introductions be sure that you have a clean and neat shirt. One of our drivers would change once he did his walk through and made his introductions . He was always in uniform but his intro shirt was a clean, ironed button down shirt. He knew that the first introduction meant a lot.
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