There is a difference between service and servitude.- The first you choose; the second you don’t. What choice will you make to deliver superior customer experience?
A sincere apology is the quickest way to repave the road of customer trust.- Waffling, defending, and delay leaves a trail of mistrust.
Our future is behind every customer. -The customer is the heart of our success. Their pulse is our vital sign. It beats for our future. Maintain heart health!
When we hold resentment in our hearts, we deliver far below our capabilities.- Learn objective caring to prevent taking customers’ criticisms personally.
Choose to trust until there’s proof to mistrust. -Check all your processes, procedures, and touch points. Do they communicate trust or mistrust of the customer? Then ask yourselves, if you were the customers, would you feel welcome?
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