Communication

A professional household goods driver has a lot of responsibilities  -

You must keep your logs current and abide by all rules set forth by the Federal Department of Transportation.

You need to inspect your truck and equipment daily and perform your needed preventive maintenance.

A professional mover needs to know how to pack and load and build a tier so that nothing breaks or shifts while in transportation.

You need to always be aware of the customer and what their needs are and the stress that they be going through.

Being the crew chief on every move you need to be able to manage people and your labor for that day and having different labor on mostly every move you need to be able to evaluate talent and show appreciation while dictating how you want things done.

A household goods driver needs to know all the paperwork involved on that particular move and be sure to have all your protections in place both in the house itself, outside the house and with your documents.

And you need to master the art of COMMUNICATION-

Most professional movers are use to taking on responsibilities and making dozens of decisions before noon time and most before they ever even hit the residence.

In today’s world they then need to be sure that they communicate what their intentions are or what they have discussed with the customer with the customer care rep assigned that move as well as their dispatcher.

The customer care rep and dispatch MUST be in on what you have discussed or what your intentions are both so that they can keep others appraised but also to foster communication on what else may be effected.

It is also crucial to communicate with your reps and operations so that you get paid properly and we are able to obtain pre approvals and document conversations in the shipment file.

Drivers do so much more then drive and we all certainly appreciate all that you do every day.

Please take a minute to email or call to keep everybody in on your move- every day- you cannot over communicate.