Your Reputation

Your reputation is one customer at a time.

 How you treat your customers when something goes wrong makes the difference between an extraordinary company or driver or employee and an ordinary one.
 Your customer’s happiness should always overrule any “policies” or “guidelines” you have in place. If you screw up, or you can’t get it right, you should do whatever it takes to make it right, even if it means referring them to someone else who can.
Your customer is paying attention to every move you make.

 Your reputation happens one customer at a time.

This one is , I think, the most important tip and advice.
Your reputation is the only thing you really take with you and it will follow you, good or bad.