Everyone is your customer

Treat EVERONE as if they were your customer.

I had a very good household goods driver that was the best when it came to talking to and treating the " customer" the person(s) that were moving.
But you would them talk down to or berate other people that they would need to work with, dispatchers, agents, labor.

I recently talked to that driver and he reminded me that I told him years ago to treat EVERYONE as if they were the customer and he said that it helped him in his thinking.

After all it is true- we are all each other's customer. No one is better or above the other, we all NEED each other to succeed.

If you know what switch to turn on when you are in front of the transferee or the customer then you know how to be aware of what you are saying and how you are saying it.

So why choose to just turn on the switch at certain times?