Some things customers love

Return phone calls promptly. Since so many people don’t return calls, you automatically look good when you do.

 Do what you say you are going to do

Do things when you say you’re going to do them.

Underpromise and overdeliver.

 Be accessible.

 Be credible, establish that trust right away.

 Appearance counts. Perception is reality, and the reality is that people do judge a book by its cover. Show empathy.

 Remember the best customers are your currents ones.

 If you make a mistake, it’s not enough to say, “I’m sorry.”

 Promote customers’ products and services. By getting business for your clients, you ensure you will have a customer for life.

Do things for the customer’s convenience not yours.

The easier you can make it for your customer to do business with you, the more business you will have.

 Determine all the ways you can eliminate the hassle factor.

 Only by knowing your customers’ wants and needs can you successfully grow your business and be totally customer-oriented.

 No matter what your customer needs, try to find it for them — even if it has nothing to do with your side of the business.

 Shower customers with kindness.

Speak your customers’ language. If you use jargon your customers can’t understand, they won’t use you.

 Have a great attitude.

Treat your employees well. If they are treated poorly, there is a good chance your customers will also get poor service.

 Give your customer what they want, when they want it and how they want it.

 Give back to your best customers.

 Don’t show an attitude of indifference to your customers.