Mistake 1: Not Editing Your Work Mistakes with spelling, tone, and grammar make you look careless. That's why it's essential to check all of your communications before you send them.
Mistake 2: Delivering Bad News by Email- Written communication channels don't allow you to soften difficult messages with nonverbal cues (such as body language), and they don't allow you to deal immediately with intense emotions. -
Mistake 3: Avoiding Difficult Conversations At some point, you will need to give negative feedback. It's tempting to try to avoid these conversations, but this can cause further problems – in particular, you may let small problems grow into big ones. -
Mistake 4: Not Being Assertive Assertiveness is about stating what you need, while considering the wants and needs of others. You may not always get your way when you're assertive, but you stand a better chance of getting it, or of reaching a compromise, because you've been clear about your needs. Use our Bite-Sized Training session on Assertiveness Skills to identify your needs, and to practice assertive communication. -
Mistake 5: Reacting, not Responding Have you ever shouted at a colleague in frustration, or sent a terse reply to an email, without thinking your point through? If so, you're likely to have reacted emotionally, instead of responding calmly -
More tomorrow
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