Now This is Customer Service

I'm writing this email to let you know about my recent move with John Schwartz and AAA Movers.

First, to set context, I've moved a lot. In fact 8 times, by professional movers including an international move, so I know what a common, ordinary move is about, and now after this move from Minnesota to FL? I know what an extraordinary move is about.

The move was not flawless, but the management, customer service, responsiveness, and support was. The staff who packed up were professional and efficient. In the move out, an armoir had an unexpected encounter with a wall -- which John managed to have repaired within a few days. Very important to us, as the sale of our home in MN was not at all pleasant and the buyers had written a massive contingency had the repair not been done. They even exaggerated the extent of the damage -- so much so that I worried about John's ability to work it. But to our surprize at the time -- flawless execution. 7 work days after we closed the contingency was removed.

John spent hours on our move, personally. Every question we had was answered thoughtfully. Even when we had questions about the FL end of the move the John was wonderful -- helped with the storage facility, helped with understanding the complex terms on the storage contract.

We only had one thing damaged, in the move and John took care of that expeditiously selecting a competent local repair service to take care of us.

There were things about living in Minnesota that we do not care for. But one thing is great about the upper Mid-West...the cusotmer service. I don't think we've ever lived anywhere where the professionalism is so high with service vendors you engage at your house. We'd say that superior service is, ordinary there. Even having said that? When John Schwartz and AAA Movers does a move? It's extraordinary.

So, I recommend that you all figure out a way to replicate what's special about John and AAA Movers with all your agents, and you'll be the biggest and best in the business, one move at a time.