Talking on the phone

Why People Don’t Want to Talk on the Phone

• Some feel unprepared for ad hoc phone calls, and prefer to feel in control. Emails help them document a conversation.
• Some are apprehensive about dealing with emotions on a phone call, and they don’t know how to end a phone call conversation.
• Interrupts their flow.
• They can hide behind emails and texts.
• Phone calls can take too long, and people feel emails are quicker.
• Different time zones making it hard to communicate at certain times.

Why Talking on the Phone is Important

• You get a response there and then. If you have an urgent issue that needs to be addressed talking about it will give you a quicker response.
• Talking helps build relationships. Yes a perk of email is that you don’t deal with emotions, but we are human, emotions are part of our DNA.
• It prevents conflict. Ever sent an email which didn’t get the response you were looking for? You should have phoned the person instead.