Be easy to do business with –
Results have to be delivered and you have a choice in how that happens.
You can choose to make it hard or easy.
Hard looks like staying in your box, not considering alternatives, and religiously adhering to policy and losing sight of the spirit behind those rules and regulations.
Easy looks like creative problem solving, understanding the needs of your customer, and changing systems and processes that may get in the way of serving them effectively.
Easy looks like developing a brand reputation of being a “go to” person, someone who will find a way to get things done in spite of internal barriers and frustrations.
Easy to do business with also means you have a no-drama factor. In fact, your emotional contribution to the organization adds value rather than taking it away.
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