Take the time

Leaders/Drivers need to take more time to become better acquainted with others and their customers and their needs.  

Establishing a relationship by doing it right from the start will save a lot of time, energy and stress.   

Yes, this commitment can be difficult but it’s also becoming increasingly important – not only for leaders and drivers to get to know those they serve, but equally to allow themselves to be transparent enough for others to get to know them.

Take the time to listen to your customer's needs and concerns.

Open up  dialog with your customer and fellow agents, get to know each other.