Communication 6-10

6. Buffer criticisms with positives.

Developing good communication skills means knowing how to deliver information. When in a position where you are critiquing someone, always lead the criticism with a positive acknowledgment. This opens the person up to you and shows them that you care. Deliver the critique and follow it by more positive praise.

7. Stay on top of it.

Don’t leave things hanging. Effective communicators make people feel secure. Create ease by circling back and closing any gaps. Developing good communication means that you not only communicate clearly, but are the owner and in charge of whatever you are communicating. No one wants to feel like the other person has dropped the ball.

8. Engage with hooks.

Engage people by speaking to what will somehow benefit them. This is referred to as a hook. The more you are aware of someone’s needs, the more people are open to you and will better receive you. Find a hook that grabs attention, then proceed.

9. Listen to understand.

We tend to listen for the next opportunity to speak. Even if the person you are communicating with doesn’t consciously see that, they will feel it. Instead, listen to really understand what someone is saying. If you don’t know, ask in a way that shows you are interested in where they are coming from.

10. Pick up on cues. 

Knowing when to approach someone, when to wrap up a conversation, or how to deliver information will help you become an effective communicator. Always pay attention to who is receiving your message. Is it a good time? Are they open? Are they in the best mood to hear what you have to say? These are cues to pay attention to. Before you initiate communication, make sure it will be heard.