Stay calm and carry on... easier said than done sometimes but certainly words to try to live by.
Life will always throw you curve balls and as drivers traveling through different cities and towns and States, working with different people daily and dealing with people at possibly their most stressful time you certainly know this.
And for those that work in a office environment or manage people you know this also, every day is an adventure. To be successful and more important to be happy you need to learn to roll with it.
Take a breath and try not to act out or have knee jerk reactions. Again easier said than done but I believe similar to a athlete that relies on muscle memory you can train your brain on how to react.
It all comes down to habit. When you do over react try to recognize it and learn from it.
We are only human , we will have days that you get frustrated quicker than others but again try to recognize those days and talk slower, take a break and remember to watch your breathing.
May sound silly but it works.
When you get worked up your rate increases and you breath faster and you react different.
Do the best you can and back away and think about the situation before you react. You will be better for it.
Stay calm and carry on.
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