Something Gone Wrong

I notice that their are two kinds of people when things go wrong..

Those that start to blame others right away and point the finger and lose it.

And those that gather the facts and start to think of ways to solve the problem. Then after they have a few options under their belt they start to self reflect on what they could have done to prevent it from happening again.

There will always be mess ups, especially in the household moving business. There is just too many hands in one move and too many chances for human error. It is how you react to the mess up that separates you from the rest. Some a small issues others may be pretty big and carry with them a domino of issues. What to do about it when you are in the moment is what matters.

Do you start to go into a defensive mode or do you start to figure a way to solve it, to make it better?

When something goes wrong someone needs to be a leader , to step up and show confidence. Others are watching and listening, your customer, your labor and the people around you. How you react to the unexpected is what defines you are a leader and as a professional.

Remember that you will always have things thrown at you and yes someone should have caught it before you and should have prepared you. Someone else may have dropped the ball well before you ever even got involved but now you are in involved.

You can go either way, show calm and gather the facts and start to think of solutions and move on ..
or get angry and start to point the blame.

Which do you do?

Work on it, just like you do anything else. When you feel yourself starting to lose it, reflect back and think of what you could of done or said that would of been a better way to react.

From there you will start to improve as a professional and as a person.

Help put the fire out- do not add fuel. Remember others are watching and listening.

BE A LEADER