It is not only what you say, or don't say, the way you look and position yourself tells a lot.
Are you standing or sitting up straight?
Do you make a face of disgust without even knowing it?
Do you look people in the eye when you speak to them and give them your undivided attention?
I have been in meetings where people sit slouched and look totally disinterested. Without saying a word they are already saying - I do not want to be here or I do not care.
When a driver walks into a home for the first time they mind is going a mile a minute.
They want to look around as soon as possible to see what they have in front of them and what needs to be done when. What to attack first, what needs prepping, what needs their personal attention, what existing damage their is..etc etc
But they cannot forget that is also the MOST important time to introduce himself to the customer. His body language speaks to the customer as much if not more then his words.
You need to be conscious of it.
Same when you speak to a fellow employee or customer or client.
How do you look?
How are they perceiving you?
If you are conscious of it , you will find yourself correcting what you do and how you look and soon it will be habit.
What does your body Language say?
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