How you do it

How you do it is as important as what you do.

Be positive.

If you are in a customers house it is very important to always be polite. Start with a firm hand shake and eye contact. Take a walk through the house and around the property with the owner and LISTEN.

Listen to what they have to say and what they point out as important and any directions that they may have and FOLLOW UP.

Also be on the look out yourself for any thing that may have been missed in the survey. If you do see any discrepancies do not confront the customer. Call the Rep or your dispatch out of ear shot so you do not get the customer nervous. Remember they probably have a thousand things on their mind. Your job is to relieve them of the pressure of moving. No easy task.

But your reactions and how they perceive you and your work ethic can go a long way to help put them at ease.

Do not lose focus that this is a special move for them, it may just another job on your trailer but it is all they care about, memories and objects that mean something to them.

Take your time when explaining something to them, give them confidence that you are a professional and all is good.

Your job is not just carrying that chair down the stairs and wrapping it up and loading it carefully in your trailer , your job is helping people during a stressful time.

Those that conquer that aspect of moving become elite and get rewarded at the end of a move by a very happy and grateful customer.

And in the end- nothing feels better. That is your reward.