HURT PEOPLE- HURT PEOPLE

The first time I heard this I thought - how true it is.

I have known people that were abused growing up, both physically or verbally, and unfortunately they seem to pass it on when they grow up. Rather it is the hate that is in them from being abused or rather that is what they feel relationships are because that is all they know they pass it on for some reason.

The same go for people in business, we all know people that we work with that miserable or negative, most likely there are reasons for that. In the moment or the heat of the battle quite frankly we do not care. All we know is that they are making our life's more difficult and our natural reaction is to get angry. Unfortunately that plays into their hand and it will never change they way they view things.

So, what to do ?

If the opportunity ever presents itself try to strike up a conversation with these people and perhaps even share some of your own personal stories. If they open up a bit you may learn a little more about them. They may be going through something at the time, a separation or a loved one going through some medical issues. I know a lot of people that would never share their personal problems with others but their wife or husband may be going through cancer treatments or their child may have a disability but if you knew it you may understand why they may be short tempered on a particular day.
After all what you deem as " a big deal" or important in their world does not even hit the bottom rung of the ladder.

Of coarse any of our personal issues will spill into our day to day. We are only human.

So rather it is some deep rooted issues that we grew up with or some thing more recent there is probably a reason why a person reacts the way they do.

HURT PEOPLE- HURT PEOPLE

A page from Belichick

Take a page from Coach Bill Belichick, head coach of the New England Patriots.

He always has his team prepared and well trained. Rather you like the Patriots or not you have to admire how Coach Belichick always has his teams motivated and prepared for every situation.

That is what separates his team from the rest. At the end of the day they have trained and they are disciplined. That does not just happen, that starts on day one and starts at the top.

He always has a Plan B ready. You notice that when they huddle up the quarterback, Brady, is normally calling two plays in the huddle. He prepares his team so that if this happens on the next play they will automatically know what the next play is. That is why they are able to do what they call a hurry up offense. By doing that they force the other team to hurry up and they normally catch them unprepared.

For the life of me I do not know why other teams do not take a page out of Coach Belichick's playbook. It works and it has proven to be successful.

In order to call these plays and run the hurry up the team must all be prepared and reading off the same playbook. The same goes for us in business. Preparation will always give you a better shot at success. You have to look at each day and what you have ahead of you and think of every situation that may arise...and be ready.

You need to learn from those that are successful and mimic what it is that they do that makes them successful. Take a page from Coach Belichick and have more than one play ready in the huddle.

"WHAT IF's" and PLAN "B's

To succeed in business you must always look at every angle. Having a plan is good but you must constantly keep looking at it and asking yourself " what if" and have a plan "B" ready.

In the case of dispatching drivers that are criss crossing around the country you must constantly look at miles, weather, other moves on the load and communicate with all reps then re access on a daily basis.
You need to ask yourself what would happen in different circumstances , and what you need to do to prevent any issues. And if it looks as though there is any questions you best have a plan B.

You should never allow to be fully surprised or to be dealing with a problem in the midnight hour. That is when you will set yourself up for failure.

Do your homework- prepare- and you will be better off for it.

The more work and thought you are able to put into the front end the more you will set yourself and others for success.

Think of everything, ask questions and what ever you do - DO NOT ASSUME.

One of pet peeves is when something goes wrong and I ask questions and in return I get " I just assumed that he or she would do something".
When you lose control of the situation- YOU FAILED- not them - YOU.

After you make your plan that is where the real work starts and that is what separates the good and the best. Always look at it from each angle and confirm with all the parties involved and PREPARE- BE READY.

ASK YOUR SELF- "WHAT IF" and HAVE A PLAN "B" READY !

Gump

One of the things that made the Forest Gump character so special was his child like ways he viewed the world and people. His naivety and innocence.
He never judged people and always saw the good and through all of that he was able to befriend those that might of been hard to understand or may of had a different point of view or a hard exterior.

It may of been that Forest was born with a "so called" handicap.

I often wonder who truly has the handicap. I do know people with autism, or a form of,  and they all have a special gift.

I do not know why the good Lord gives special abilities to those diagnosed with autism, or a form of,  but it seems that they do view the world differently. He grants them the ability to tap into a certain part of their brain that somehow we can not or loss along the way.

One if the abilities that Forest had was the ability to love unconditionally. His love of his life was Jenny and even though Jenny had to find things out on her own and work through her own inhibitions and past he never stopped loving her. He never judged and he always welcomed her with open arms.

We can learn a lot from people with "so called" disabilities. Most families with a family member that has one will all tell you that they constantly learn from them. They force you to live in the moment and they are normally unimpressed with material things.

For those of you have seen the movie- how many of you would have forgiven Jenny or the Lieutenant?

Team of Rivals

The movie " Lincoln" is out and it does a great job of bringing us all back to 1864 and 1865.

The movie is based on the book- A team of Rivals.
In in the book talks about how Lincoln surrounded himself with his rivals and with people that had different opinions from him. He listened  and learned .

That is what we need to remember today. In our politics and life and in our business.
It is most important to surround ourselves with not only people that we agree with but we need to pull in and RESPECT those that we do not.

That is when we learn and grow.

In the movie as in real life Lincoln went to the battlefield and not only met with his generals but he also spoke to his troops and most important he listened to them.

He was great man who was right for his times and thank GOD he was the man he was.

He was man born of poverty and was mostly self taught in his younger years. He read a lot and followed his heart as much as his head.

Be a leader, make a difference.
Lead from within- not from the mountain top.

In my Life

There are places I'll remember
All my life though some have changed
Some forever not for better
Some have gone and some remain
All these places had their moments
With lovers and friends I still can recall
Some are dead and some are living
In my life I've loved them all

But of all these friends and lovers
There is no one compares with you
And these memories lose their meaning
When I think of love as something new
Though I know I'll never lose affection
For people and things that went before
I know I'll often stop and think about them
In my life I love you more

 http://www.youtube.com/watch?v=suuU3mliNo8

Just visiting

This morning I will be attending a church service fir my friend and co-worker's dad who passed away this week and once again I will be reminded that we are all just visiting.

We get caught up in every day and sometimes, actually most times, we make things out to be bigger than they are. I have said before to not sweat the small stuff and most everything is small.
After all we are here for such a short time and in the end no one will really care about all the petty crap that we carried with us.

To quote the Beatles " In the end the love you take is equal to the love you make".

Yea, what we leave behind is hopefully some positive that our loved ones and those close to us will also pass on.
When you see people picking up the pieces after a disaster like we just went through with Sandy and they are walking through the rubble that was once their home they all search for the same things, pictures of memories that they had. Because it is not the couch or chair or TV that they cry for , it is the picture of their mother or father or children because that is all that matters.

I know that it is easier said than done but if we could live life like you are dieing maybe you would look at things and people different. In reality that is what you are doing, you are dieing. We all are here to just visit and hopefully enjoy the wonder around us.
Part of morning prayer is remember to try to help others and to enjoy the day.

Look up at that blue sky and watch the clouds and the birds. Remember when you were a child and you just laid down on the grass in your backyard and looked up at the sky.
Times were simpler then - try it now- why not.
Take the time to just look up and around you. Take a deep breath in and exhale.

We are just visiting.

Buy...Buy....Buy

Black Friday....Shop to you drop...Charge...Pay Later.....hurry...

I will never understand how people who have a hard time paying their bills go shopping to buy things that they do not need....oh yea wait a minute I do know why...they are all sheep.

The advertisements tell them that they will save money, the ads also tell them that they " must have " their product. Therefore they go shopping, wait in lines and swear while they are in traffic or at the person who steals that parking spot.

But they have to buy gifts for the holidays, in order to show the people that they they love that that love them. Really?

I absolutely wish we could go back in time BEFORE mass communication and TV and the Internet. A time when the holidays meant you gathered with your family and maybe exchange a gift that you had made or just a story and a hug over a wood burning stove or fireplace.

No one was telling you that you had to go shopping and spend money that you didn't have so you were content with what you had who was around you. The jeans that you had on was just fine and going out for a walk with a loved one it was a time to catch up on life or just slow it down.

Instead we hurry and set our alarms to wake up early so we can rush to the stores to save money that we do not have in the first place...and why?...because that is what sheep do...they just follow along.

We hold our own destiny in each of our hands and we have choices. So for all of those people that will not know how they are going to pay their bills in January or February...try slowing it down and enjoying what you have rather than worrying about how to obtain what you do not have.

Here's to another holiday season.

DESPAIR

People that are desperate will resort to anything.

Like a man drowning they will grab onto to anything.

In today's business climate that is what is unfortunately happening. People are fearing for their jobs therefore will grab onto anything.

The best way to combat it is continue to stay the course and just worry about your house.

Try to not judge others because they may truly have their backs up against the wall , it does not excuse bad behavior but there is normally a reason for some one's reactions.

I absolutely believe that it all comes out in the end. Those that you help or throw a life preserver too may the very same people that bail you out some day.

Go the distance- try to turn the other cheek- it works..

Thankful

There is so much to be thankful for on this Thanksgiving.

We are all blessed to live in the greatest country on the planet- Where our goals and opportunities are whatever we dream and whatever we work for.

We live in a country with the best doctors and medical care and we keep advancing and learning.

We have the best volunteer military in the world and thanks to them we are all free to pursue whatever we want and live in the land of the free.

If you have someone that you care for and love be sure to let them know as you give thanks for everything in your life.


Like I said there is a whole lot to be thankful for.

GOD BLESS YOU ALL

Hmmmm

 

FEAR

The only thing we have to fear is fear it'self - nameless, unreasoning, unjustified, terror which paralyzes needed efforts to convert retreat into advance."
---- FDR - First Inaugural Address, March 4, 1933

Men fear death as children fear to go in the dark."
---- Francis Bacon

A man who has been in danger,
When he comes out of it forgets his fears,
And sometimes he forgets his promises."
---- Euripides - Iphigenia in Tauris (414-12 BC)

"Fear makes the wolf bigger than he is."
---- German Proverb

Courage is not the lack of fear but the ability to face it."
---- Lt. John B. Putnam Jr. (1921-1944)

TRICKS TO MAKING HABITS STICK

Commit to Thirty Days – Three to four weeks is all the time you need to make a habit automatic. If you can make it through the initial conditioning phase, it becomes much easier to sustain. A month is a good block of time to commit to a change since it easily fits in your calendar.

Make it Daily – Consistency is critical if you want to make a habit stick. If you want to start exercising, go to the gym every day for your first thirty days. Going a couple times a week will make it harder to form the habit. Activities you do once every few days are trickier to lock in as habits.

Start Simple – Don’t try to completely change your life in one day. It is easy to get over-motivated and take on too much. If you wanted to study two hours a day, first make the habit to go for thirty minutes and build on that.

Remind Yourself – Around two weeks into your commitment it can be easy to forget. Place reminders to execute your habit each day or you might miss a few days. If you miss time it defeats the purpose of setting a habit to begin with.

Stay Consistent – The more consistent your habit the easier it will be to stick. If you want to start exercising, try going at the same time, to the same place for your thirty days. When cues like time of day, place and circumstances are the same in each case it is easier to stick.

Get a Buddy – Find someone who will go along with you and keep you motivated if you feel like quitting.

Form a Trigger – A trigger is a ritual you use right before executing your habit. If you wanted to wake up earlier, this could mean waking up in exactly the same way each morning. If you wanted to quit smoking you could practice snapping your fingers each time you felt the urge to pick up a cigarette.

Remove Temptation - Restructure your environment so it won’t tempt you in the first thirty days. Remove junk food from your house, cancel your cable subscription, throw out the cigarettes so you won’t need to struggle with willpower later.

Write it Down – A piece of paper with a resolution on it isn’t that important. Writing that resolution is. Writing makes your ideas more clear and focuses you on your end result.

Know the Benefits - Familiarize yourself with the benefits of making a change. Get books that show the benefits of regular exercise. Notice any changes in energy levels after you take on a new diet. Imagine getting better grades after improving your study habits.

Children

If you want your children to be intelligent, read them fairy tales. If you want them to be more intelligent, read them more fairy tales.”
― Albert Einstein

“To lose one parent may be regarded as a misfortune; to lose both looks like carelessness.”
― Oscar Wilde, The Importance of Being Earnest

“A baby is God's opinion that the world should go on.”
― Carl Sandburg

Grown-ups never understand anything by themselves, and it is tiresome for children to be always and forever explaining things to them”
― Antoine de Saint-Exupéry

Children must be taught how to think, not what to think.”
― Margaret Mead

Children aren't coloring books. You don't get to fill them with your favorite colors.”
― Khaled Hosseini

When kids hit 1 year old, it's like hanging out with a miniature drunk. You have to hold onto them. They bump into things. They laugh and cry. They urinate. They vomit.”
― Johnny Depp

Your children are the greatest gift God will give to you, and their souls the heaviest responsibility He will place in your hands. Take time with them, teach them to have faith in God. Be a person in whom they can have faith. When you are old, nothing else you've done will have mattered as much.”
― Lisa Wingate

WORK

A dream doesn't become reality through magic; it takes sweat, determination and hard work.
Colin Powell

All life demands struggle. Those who have everything given to them become lazy, selfish, and insensitive to the real values of life. The very striving and hard work that we so constantly try to avoid is the major building block in the person we are today.
Pope Paul VI

Hard work spotlights the character of people: some turn up their sleeves, some turn up their noses, and some don't turn up at all.
Sam Ewing

I don't pity any man who does hard work worth doing. I admire him. I pity the creature who does not work, at whichever end of the social scale he may regard himself as being.
Theodore Roosevelt

Focused, hard work is the real key to success. Keep your eyes on the goal, and just keep taking the next step towards completing it. If you aren't sure which way to do something, do it both ways and see which works better.
John Carmack

Sanity

How not to go insane when you are surrounded by insanity?

That is what we all face in today's business world. Our goal and focus needs to be able to stay true to yourself, to what you believe in. Easier said then done.
There will always be people around you that you disagree with and some that will actually try to pull you down.
Is it wrong? Absolutely !
 Is it a part of life that we need to understand that will always exist? Absolutely.
Therefore our challenge is to stay true to ourselves and to try to work within the noise.

I will never understand people that are negative or that spend most of the energy to try to destroy or pull people down but after many years in the working world I know that no matter what you do or where you work there will always be these people. You can spend your time fighting them and exhausting your own energy or you can try to stay focused on what you can do positively and move on.

You will still get sucked in from time to time because you feel so strongly against the "Lex Luther's" of the world but the best way to ultimately win is to not allow THEM to win.

Do not allow your workplace to define who you are. Stay true to yourself.

Importance of Technology in Fitness

Importance of Technology In Fitness
Technology also plays an important role in the fitness and health field. Some people find it hard to go for a morning walk for the facilitation of them manufacturers comes with high-tech elliptical machines, tread mills, air bikes, cycles and many other products. Even there are a number of software(s) which allows a person to set a goal, to take a note of his/her daily workout and then to meet the goals.
Internet is a portal which makes it feasible for a person to read the tips and tutorials related to workout. You are free to watch videos which are demonstrating some simple ways through which you can keep your self healthy, active and fit. Now you can get the doctor’s recommendation and advice on the web. Even there are online drug stores from where you can buy the medicines after showing your prescription.

Importance of Tecnology in Society

Importance of Technology in Society
Technology is quite important for the society. The parents always want to be connected with their children and it would be possible through the latest cell phone technology. A father can easily track where his kid is going. Fast communication is indeed the most useful gift of the technology and I don’t think that there is a person who wants to return this gift.
Social networking is made possible through technology. Now you are free to make friends, play games, share photos and videos with them. There is no need to leave your home and find a friend when you can simply do this with the mean of an internet connection. Technology lets every person a chance to find a like-minded person. Without internet, this thing wouldn’t be possible for you.

Veteran's Day

 Veteran's Day, we honor the memory of the Courageous and Patriotic Members of the U.S. Armed Forces, who have given their lives for our freedom and our country.

All of us at Arpin Van Lines, agents, drivers and employees appreciate and thank all Veterans and those who are currently serving our country so bravely in all parts of the world.




U.S. President Woodrow Wilson first proclaimed Armistice Day for November 11, 1919. In proclaiming the holiday, he said

"To us in America, the reflections of Armistice Day will be filled with solemn pride in the heroism of those who died in the country's service and with gratitude for the victory, both because of the thing from which it has freed us and because of the opportunity it has given America to show her sympathy with peace and justice in the councils of the nations."

Congress amended this act on June 1, 1954, replacing "Armistice" with "Veterans," and it has been known as Veterans Day since

Great hearts

Last night we had a benefit dinner for Kristen and Andrew Cox and their daughter, Angelina. Kristen is our Northeast Manager in operations and Angelina was diagnosed with a terminal disease that is incurable.

We helped a benefit along with raffles to help raise money to help Kristen and Andrew with their medical bills, so last night people all came together for all parts of their lives to show their support.
It was heartwarming.

They raised over $15,000.

Andrew spoke a few words in the middle of the night to thank everybody and all though he kept saying that he was not good at giving speeches he spoke from the heart and because of that he touched ours.
He said that the fund raiser may be a way for us to help but it was so much more for him and Kristen, he said when they first heard the news from the doctors they felt alone and isolated. Looking around that room the love and support that they felt was overwhelming.
He went on to say that their were people their that knew and supported Kristen and some that knew and worked with himself but that everyone had something in common, he said if you look to the left and right and of you the one thing in common is you all have great hearts.

Here is a man and woman going through a live alliterating event in their lives, one not one of us could really relate to and yet he was gracious and thanking us.

There is so much to take from this night, we all go through tragedies in our lives and in the end it is still the love and support that we get from each other that gets us through.

It was good to see that especially in today's world of fighting and politics that in the end we can come together.

Our hearts go out to Kristen and Andrew and their entire family. All though Angelina will only be with us for a short time she has touched hundreds of lives. As they say she was named ANGELina for a reason.
Great hearts

Importance of Technology in Buisness

Importance of Technology in Business
Technology is just like bloodstream of the business. You have to use the technology somehow whether you are running a small scale business or take the control of an international enterprise. In past days, mode of payment was nothing but barter trade system that involved a lot of hurdles and problems. In recent days, a businessman is able to go for either electronic money like credit card, debit card or online payment.
There was a time when a person had to stick with his local area if he intended to start a business as modes of communication and transport were limited and tiresome. He had to spend three to four days for supplying the goods in the other city or country. Contrary to this today businessmen are able to run the business nationally and internationally without even leaving their chair. They can reach to any territory of the world within 24 hours by air.
Internet was introduced for creating connection between military forces but now it has become the first source of communication for the businessmen. A number of professional prefer to start a video conferencing and meeting on personal meeting; this is cost effective and comfortable option than that.
Now it becomes quite difficult for the businessmen to operate e-commerce and trade without technology. They can’t avoid it even after making many efforts. Technology has become an integral part of the business and if we will try to separate it from the business then global economy would collapse.

TECHNOLOGY

Importance of Technology

Every aspect of life is largely dependent on technology. In case you want to get an idea of importance of technology then just minus everything, which is integrated with technology, from your life and when you will do this then you feel that you are living in the ancient time. On the other hand, technology’s addition in your life means comfort, ease, facilitation, security, modernization and many more. Those who still want to know why technology is vital in our life for them I am going to demonstrate its importance on business, schools, health and other aspects.

Our next few post will continue this discussion..

Land of Hopes and Dreams

LAND OF HOPE AND DREAMS Grab your ticket and your suitcase, thunder's rolling down this track Well, you don't know where you're going now, but you know you won't be back Well, darling, if you're weary, lay your head upon my chest We'll take what we can carry, yeah, and we'll leave the rest Well, big wheels roll through the fields where sunlight streams Meet me in a land of hope and dreams I will provide for you and I'll stand by your side You'll need a good companion now for this part of the ride Yeah, leave behind your sorrows, let this day be the last Well, tomorrow there'll be sunshine and all this darkness past Well, big wheels roll through fields where sunlight streams Oh, meet me in a land of hope and dreams Well, this train carries saints and sinners This train carries losers and winners This train carries whores and gamblers This train carries lost souls I said, this train, dreams will not be thwarted This train, faith will be rewarded This train, hear the steel wheels singing This train, bells of freedom ringing [Clarence Clemons sax solo] Yes, this train carries saints and sinners This train carries losers and winners This train carries whores and gamblers This train carries lost souls I said, this train carries broken-hearted This train, thieves and sweet souls departed This train carries fools and kings thrown This train, all aboard I said, now this train, dreams will not be thwarted This train, faith will be rewarded This train, the steel wheels singing This train, bells of freedom ringing Come on this train People get ready You don't need no ticket Oh, you gotta do this Just get onboard Onboard this train (this train, now) People get ready You don't need no ticket (oh now, no you don't) You don't need no ticket You just get onboard (people get ready) You just thank the Lord (people get ready)

RELIEF DRIVE

Cardi’s Furniture and Arpin Van Lines will be collecting items to be brought down to New Jersey & New York for immediate distribution to families who are in need.

Accepted items include:
• Winter Clothes (New or Like New) Women’s, Men’s, Children’s, Boy’s, Girl’s
◊ Jackets, coats, hats gloves, socks, sweatshirts, sweatpants.
• Blankets
• Baby Clothing (Infant & Toddler)
• Canned Goods
• Bottled Water
• Baby formula
• Diapers
• Toiletries (Please bring donation in Clear Zip-Lock Bag)
• Personal & Feminine Hygiene Products

Smaller-Based Drives are invited to bring items collected (similar to list above) to any of the Cardi’s Drop-Off Points this Friday from 7am to 2pm for inclusion in delivery to New York & New Jeresy.

Monetary donations will also be accepted for the American Red Cross designated for “Sandy Relief Efforts”.

Still learning

Now that I wrote about flipping out at the dinner party with a neighbor concerning grouping people.
I can reflect and say that I handled it all wrong.
Rather than point things out in a civil tone I got loud....still learning.
I did realize this though the next day, with some help from my wife, and I called the host to offer my apology. She was very gracious and said that she did not even notice the heated conversation.
Even though I know that I could of been so much better and communicated a much better argument if I had kept my cool.
I did exactly what you are not suppose to do. I spoke loud and lost control of my breathing. My heart rate escalated and therefore so did the rest of me.
Dam
At least I do recognize now when years ago I probably would still be heated.
Oh well....onwards and upwards...another lesson.

Grouping people

One of the things that annoys me the most is when people group people. You know when they say- those people. It can be race, politics or even some one's choice of music.
I was recently at a dinner party at a friend's house and this guy started to talk about country music and how the artist are all drunks and the fans hicks. The same guy was bragging a few minutes before that about how great the 60's and 70's were. I agree that the music was great back then. I grew up on it but I also enjoy country music today. I enjoy music...period.
Why do we have to categorize?
People automatically do not not give a sing a chance only because someone tags it as country, or rap or hip hop or pop or jazz or blues...it is all music people.
This guy was talking about how one of the artist at the awards show went up to receive a award and said he had a few drinks before that and was not expecting to win...are you kidding?
Compare that to Jim Morrison stoned out of his gourd on stage or Hendrix or Joplin.
Sure country has it's fair share of artist that smoke, drink, shoot up and do coke. It is amazing how many artist have done drugs and alcohol.
I actually believe that something about a person's upbringing helps feed the hunger and then the music in them and most successful artist have a torn past.
But it is the grouping of people that bother me.
It just shows a arrogance in people. If you do it in music you probably do it elsewhere.
I try not to judge anyone and I certainly do not think that just because one person does something it certainly does not mean that the entire rest of his gender, nationality or race is all wrapped up in the same tight little ball.
How small to think that way.

GUMP

Forrest Gump

Forrest: Momma always says there's an awful lot you could tell about a person by their shoes. Where they're going. Where they've been. I've worn lots of shoes. I bet if I think about it real hard I could remember my first pair of shoes.

Drill Sergeant: Gump! What's your sole purpose in this Army?

Forrest: To do whatever you tell me, Drill Sergeant!

Drill Sergeant: Godamnit, Gump! You're a goddamned genius! That's the most outstanding answer I've ever heard. You must have a godamned I.Q. of a hundred and sixty! You are godamned gifted, Private Gump!

Bubba: Anyway, like I was sayin', shrimp is the fruit of the sea. You can barbecue it, boil it, broil it, bake it, saute it. There, uh, shrimp kabobs, shrimp creole... shrimp gumbo, panfried, deep fried, stir fried. There's pineapple shrimp, lemon shrimp, coconut shrimp, pepper shrimp... shrimp soup, shrimp stew, shrimp salad, shrimp and potatoes, shrimp burger, shrimp sandwich... that's, that's about it.

Lt. Dan: What's wrong with your lips?

Bubba: I was born with big gums, sir.

Lt. Dan: Yeah, well, you better tuck that in. Gonna get that caught on a trip wire. Where you boys from in the world?

Bubba & Forrest: Alabama, sir!

Lt. Dan: You twins?

Forrest: No, we are not relations, sir.

Forrest: Hey, Bubba...

Bubba: Hey, Forrest. Forrest, why'd this happen?

Forrest: You got shot.

Forrest: (voice-over) Then Bubba said something I won't even forget.

Bubba: I wanna go home.

Forrest: Bubba was my best good friend. And even I know that ain't something you can find just around the corner. Bubba was gonna be a shrimpin' boat captain, but instead he died right there by that river in Vietnam.

Jenny: Hey, Forrest, were you scared in Vietnam?

Forrest: Yes. Well, I, I don't know. Sometimes it would stop raining long enough for the stars to come out. And then it was nice. It was like just before the sun goes to bed down on the bay... There was over a million sparkles on the water. Like that mountain lake. It was so clear, Jenny. It looks like there were two skies, one on top of the other. And then in the desert, when the sun comes up... I couldn't tell where heavens stopped and the earth began. It was so beautiful.

Jenny: I wish I could have been there with you.

Forrest: You were.

History

Our operations had a day for the Arpin history books yesterday. We had our first day without paper dispatch tickets. For our entire existence Arpin has printed tickets and dispatched from that, as of yesterday we are all on the computer.
We embraced change.
It was a lot of work behind the scenes by about a half a dozen programmers and for about 6 months worth of programming but we did it.
It took that long because we wanted to build something that was all connected so that when a agent in CA registers a move it would flow directly on our boards and from there we could assign it and move it right to a trip card and email out all the information to who we had just assigned the move. This plus many other neat features that will expedite what we do and communicate much better.
There will be glitches and bumps in the road but overall we will continue to build this product so that everyone will benefit from it, drivers, employees, agents and every dispatcher across the country associated with Arpin.
Pretty cool...history making stuff....embrace change.

Embrace Change

The Times they are a Changing

Because of the invention of the Internet the way we do things are changing in warp speed.

Both personally and in business.

You can dismiss it , ignore it or hate it but it is changing none the less.

Embrace it. Run to it. Be a part of it.

You really have no choice. It will happen with or without you. It will run you over and just keep on going.

The cool thing is when you lower your shoulders and try it you will actually like it. It can be a wonderful tool to not only communicate with but also to gather and distribute information.

Embrace change

A message from our COO

Thanks for your efforts with quality! 

 

We finished October a point and a half better than last year for military business. We are committed to raising rates and the only way we can do this is by maintaining a competitive Best Value Score through quality work and good scores. We struggled a little this summer when volume was high, but we are back doing what we need to do. Everyone of us has a role in making this happen:

 

·         I need to ensure we have rates where drivers and agents make money, and we have enough authorities to keep booking all year.

·         Operations needs to put the best drivers and agents available on every job. We work together to provide feedback to agents and drivers who are not meeting standards.  If you are not sure of your quality scores, go to the  Service Quality Evaluation Scores website or contact Steve Filonow.

·         Customer Care needs to ensure information is passed between the drivers, packers, and the customer. Removing surprises equals quality. If Customer Care representatives are calling, it is because someone has a question. We are not bugging … but we are filling in information. 

·         Lastly, our drivers and agents are performing the blocking and tackling.  Winning every job starts with the basics. Too often we rush and forget the basics and a customer is dissatisfied. 

 

Professional development is a cornerstone to winning in sports and business. Arpin provides this in several ways. Our compensation schedule and rates gives you the opportunity to do the job right. Secondly, we provide the feedback for each agent and driver to assess performance and make the improvements necessary to win every job. Lastly we give you the tools through the Arpin Moving Academy and Arpin PrimeSource® to go on every job with the best training in the industry and the best technology available.