Parting ways

Parting ways with employees or drivers is always difficult.....but

Last week we received a survey from a customer that was very disturbing. He was a military member and he said that our driver was very rude to his wife. He actually said that the driver was a F %^^%%$  D$%& to his wife and his family. Mostly because the driver had to wait outside the base a long time before he was allowed in.
Just who does this driver think he is?
To actually treat anyone this way is inexcusable and to treat a member of our military this was is disgraceful. For all we know this soldier could be on his way to over seas to fight for our country or just home from a deployment. Either way he and his wife most certainly do not deserve this kind of treatment. All they want is their furniture. They probably already moved 4,5, 6 times, all in effort to help defend our country.
How dare he?
This was the third type email we received on this driver over the past 4-5 months. This one being the worse but the other ones had theme of attitude in them also.
When we called the driver to ask what had happened he actually gave us an attitude for even asking about his attitude.
We parted ways that afternoon, we asked him to leave our trailer at the nearest prime agent.
Arpin will never stand for such disrespect of our customers or for that matter anyone, employee, agent or any department.
Like I said - who does he think he is?

I fully understand the trials and tribulations that our drivers go through every day and no one respects them more. As I have said in several post Paul Arpin and David Arpin both drove and ran the road and they know what it is like and they respect our drivers also and have installed that philosophy in all us.
That said respect goes past driving, and what each one of us does for a living.
Respect is a moral obligation that we all have for each other. It is what separates us from tyrants and hoodlums and what helps us all build bridges and bonds.
This industry needs drivers and any business needs good workers but NO business needs that kind of disrespect.