The key to a satisfied customer is the same no matter what business you are in, rather you are a customer at a restaurant or you are taking a flight or buying a car or moving your household goods is basically the same.
You want to know that the people you are dealing with ..CARE....that they are not looking past you or do not even acknowledge you.
You can be served a nice meal, the car can be everything that you are looking for and your movers may be handling your goods with care but in the end if you do not feel they CARE and that they value your business you will not be satisfied.
Some household good movers or crews that I know never get that, they figure if they get the stuff there in one piece they did their job. Well they did part of their job. You must take the time to look AT the customer, to ask what is important to them and if there is anything else that they need.
Many people have fast lifes now a days and many are watching their dollars. When they spend their time and their money they expect service and they demand it.
Good old customer service, smile, look them in the eyes, listen and show that you care.
No comments:
Post a Comment