Getting and Giving Information

Unless you are a driver or a packer or a helper that is actually ringing the doorbell and picking up the couch and walking it down three flights of stairs then your ONLY involvement in a move is getting and giving information.

If you are a Customer Care Representative or a dispatcher your role to a positive quality move is to be sure that all important information is found out and transferred to the proper party.

It is common when a move has situations that arise to start pointing the finger but everyone involved needs to ask themselves what they could of done better. What could they have done to help prevent the situation.

The mover and packer are the ones that need to handle the situation on the day of the move and most times if it has reached that point then being able to do a full quality move may be compromised.

It needs to start with asking all the right questions when a move is called and in and assigned to us but it is also every one's responsibility from there to ask the right questions and to pre-plan as much as possible.

The dispatcher needs to keep everyone involved in the move informed, email the information, ask questions. Is the job going direct, how is access, is there a full unpack, is there an item or items that is most important to the customer.

That last one is vital to help win over the customer, what is most important to them? It may not even be a item it may be the time a job must be done at origin or a preferred delivery date.

Do not ASSUME anything.

Ask questions, be prepared, give our drivers and packers the information that they need to do a proper job and service our customers the best we can.

Drivers, you need to ask the same questions and way in advance. Email and call the customer care reps and your dispatcher, keep them in the loop. We are all here for you.

Get and give information and FOLLOW UP.

If we all do our part and work together we can do some marvelous things.