"Problems are solved in the way you confront them…people are not the problems…it is the conflict that revolves around the problem…people naturally don’t want to be blamed however they automatically become defensive…it is our job to confront the problem ~eliminate the conflict ~ and convert the opponent to our ally.
This summer my goal is to work with REVERSE PARANOI!"
I find this all the time because it is human nature to get defensive. It's the true manager, coach or leader who learns to knock down walls and help find the bridge. It can also be the most difficult part to learn in both business and in our personal life.
If a person calls you or approaches you and they're talking fast and hyperventilating, it is best to let them talk themselves out. Listen to what they are saying and let them know that you understand and you are sure that you can help. Somewhere in their conversation, they may even offer up exactly what the compromise may be.
Whatever you do, DO NOT GET DEFENSIVE. That will only add fuel to the fire.
There is a time and place for everything.
-Signed, an Arpin agent
I find this all the time because it is human nature to get defensive. It's the true manager, coach or leader who learns to knock down walls and help find the bridge. It can also be the most difficult part to learn in both business and in our personal life.
If a person calls you or approaches you and they're talking fast and hyperventilating, it is best to let them talk themselves out. Listen to what they are saying and let them know that you understand and you are sure that you can help. Somewhere in their conversation, they may even offer up exactly what the compromise may be.
Whatever you do, DO NOT GET DEFENSIVE. That will only add fuel to the fire.
There is a time and place for everything.
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