The Impossible

We tackle difficult challenges every day in the busy season but the impossible may take a little longer to figure out.

During the busy season in the moving industry, it can feel like one big day.  You never really catch up or can sit back and say you're done.  So much relies on what others do or how each move goes on that particular day.

You are constantly changing and switching up.

There are many times you can stare at a day or week that is coming up and not know how in the world you are going to do it.  That is where accomplishing the impossible comes into play.  The business is people helping people and moving people.  To get through the day, agents, drivers and employees need to work together and at times, brainstorm on how to tackle the task at hand.

Every one of my 26 summers has been the same: you try to stuff 10 pounds of potatoes in a five pound sack.

Everyone in the U.S. wants to move when school's out and settle in their new location before school begins again.  They criss-cross all over the country at the same time from May to September.

It is impossible to staff enough help and drivers to accommodate everyone because we may move six million lbs of furniture in February and twenty million in June.

Paul Arpin would say that it is not so much what you do in the four months of the busy season as much as what you do the other eight months.  In other words, we know that we will always have more tonnage than we can handle in the summer but we cannot afford to let our quality or our reputation slip because that will affect what we do and receive the rest of the year.

In order to survive the busy season, there are many days that we somehow accomplish the impossible.  At the end of the week, you tend to look back and say, "how the heck did we do it?"  We do it by teamwork and some people, actually a lot of people, that go way beyond the normal work load.

It is a good feeling to be a part of that and witness it.

It is when people put aside the negative and focus on getting things done that the impossible becomes possible.