Social Media

Tips for Minding Your Manners on Social Media

Beware of Crossing the Line

I love sarcasm, but I have a really hard time with 'obnoxious'. This is especially true when people leave irrelevant, or just plain mean comments on social media posts for the accounts that I manage. I have very little patience for it, but I refuse to take the bait.

Smile and Dial

 You may have heard of the phrase “smile and dial,” which has existed in the sales and customer service profession since the advent of the telephone. 

With social media being one of the most popular methods of communication these days, we don’t spend anywhere near as much time on the phone - at least not for verbal conversations. But the “smile and dial” concept is something that we can still keep in mind to help us be polite, as well as to maintain our professional reputation and goodwill with our customers - and most important always remember that in the business world in particular, we are all each other’s customer- even your co-workers!

Dealing with social media hecklers and hasslers can be challenging, but the key is in maintaining a consistent approach, considering the source of the issue - no matter how it's being presented - and working to find solutions where possible. You won't always be able to turn a negative interaction around, but by keeping these principles in mind, you can manage how you respond.