TREAT EVERYBODY AS A VIP...BECAUSE THEY ARE.. some hints to a satisfied customer..
Anticipate Needs.
A great waiter knows when to refill your glass or bring the check, just as a great company anticipates what their guests need, often before they know it themselves.
It costs nothing to be courteous, but you can pay dearly if you aren't.
“There's only one boss,” Sam Walton once said, “the customer. He can fire everybody from the chairman on down simply by spending his money elsewhere.”
Sometimes things mess up, but apologies, which matter, mean nothing if they aren't followed by action. Well done is better than well said.
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