Communicate, Communicate, Communicate

Every elite driver, successful employee and agent all say the same thing: the key to success is communication.

We all need to communicate with each other.  Now, with smartphones and email, it has become quicker and easier then ever.  Here are some other tips:

• Always keep the Customer Care Representative involved in your move.
• A quick text or email while a move is in progress will save a lot of time and help you with getting paid on any extras.  Also, it will help solve situations BEFORE they become a problem.
• No matter how small the detail, do not assume that someone knows. As a customer yourself, you know it is always impressive when the company or store that you are dealing with is informed.  Even better when you feel that they care.

A picture is worth a thousand words, if you have a smart phone take a picture of the piece or access and email it to the Representative and ops. Trust me it will help all of us in the long run.

If you do not own a smart phone by now what are you waiting for? It's like a carpenter going to work without a tool belt. It is a necessary tool for your trade and in communication.
In what ever buisness you happen to be in the road to success will always be how well you communicate.