As the Senior V.P. of Operations, I have the privilege of taping and interviewing drivers for our "On The Road" segment on the Arpin Broadcast Network (ABN).
The first driver interview that we rolled out was with Steve Martin. Steve was our 2009 Arpin Driver of the Year and he is professional in every sense of the word. I had worked with, dispatched and bonded with Steve years ago and knew him as a man of his word.
So, when we were looking at drivers to interview for our "On The Road" segment, he was an easy choice.
We had dispatched Steve many high profile moves and he slam dunked every one. Although Steve will tell you that all customers are all high profile to him, he treats every customer the same. That is what makes Steve...well...Steve.
Steve was actually taping some training videos for us at the time. Matt Dolan, our COO, had volunteered for his house to be packed up and used for the training videos, so we interviewed there between tapings.
(Matt was rather brave to volunteer his home to be packed and moved. As a retired Captain from the U.S. Navy, his family has probably moved more than a dozen times and now that he's finally retired, he was asking his wife to pretend move. Brave man.)
Steve was very open as many of you have seen in his interview. (If you haven't seen it yet, please click here. It's worth watching.) In the interview, Steve talks about how much each move means to him and how there is a bond formed with each customer. More importantly, he is able to see past the furniture and the appliances and is able to see the people moving.
Certainly, Steve is proficient at the packing and loading. He also speaks about tips that have helped him but ultimately, you leave with the main idea that he cares and that it is more than a job or a move to him.
It is about the people.
We call each other brother and that is how I feel about him. Thank you Steve for being part of the Arpin Family!
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