Write things down

Even though we do mostly everything on the computer now I still think that it is good to write things down.

Have a note pad near the phone and during conversations write down notes to help you remember things. Just bullet point the important points that you may want to either address later or that you want to follow up on later.

Especially when the day gets hectic and you have another call waiting or email to catch up on, follow up is the key to success.
I also believe that when you write something down it helps you retain it.

Try it...write it down.