Yes, as Paul Arpin would say- " We are nothing without our drivers " that said we all must recognize that with out the full circle of people involved the driver would not have jobs to put on his trailer and without the proper information he can not do his best.
So in the end we all need each other, the salespeople, the men and women that survey the move, our packers, our agents, our customer care people, our dispatchers, our mechanics and safety departments and yes even our claims department.
In order to have a successful move we ALL need to do our part.
I think of it as we are each a spoke in the wheel, in order to have complete efficiency we need all spokes in tune and at their best.
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